Salesforce Canada

Far from feeling like a waste of time, a great sales training refresher session will take the team one step forward from where they were before — and reduce the danger of slipping back into any bad habits.

Service and support can be complex in any company, but chatbots represent a unique opportunity to become faster, more efficient and ultimately more effective.

Journey analytics begins with paying closer attention to how your customers navigate their way through the marketing channels you operate, and then optimizing those channels to make an easy, more compelling experience.

Salesforce, the global leader in CRM, today announced that it is now live on Amazon Web Service (AWS) Cloud infrastructure in Canada. Customers in Canada can access the Salesforce Intelligent Customer Success Platform, including Sales Cloud, Service Cloud, Salesforce Platform, Community Cloud,

No one starts out as a top performer, but many more sales reps could turn into one with the right coach standing behind them. With the right technology tools to assist with the process, this is a perfect moment to get started.

A great customer service experience is something everyone remembers, but they may not realize the hard work that goes into making it happen on a daily basis. Having a plan early, along with the right technology and real commitment are the three pillars that make it a lot easier.

Learn how startups can sell more easily by embracing some of the elements that distinguish them from their larger counterparts and turn them to their advantage.

If you ease your way into account-based marketing, you’ll soon be able to make your marketing dollars work a lot harder — and have your sales team look even smarter.

Discovery calls should teach you something — about your customer, but also about yourself and how you can continue to improve as a sales pro.

The approaches outlined in this article can help your small business achieve success online.