Few firms proactively establish a “future of work” strategy. More often, there is a particular trigger or tipping point that requires companies to rethink their traditional approach to getting things done.
Getting that first “yes” from a customer is hard enough that many sales pros might not want to take the risk of going too far and pitching additional products, services or features.
If leaderboards are used to their fullest potential by sales coaches, everyone should come out a winner — the reps, the customers and the organization as a whole.
We all know the customer is always right, but it’s equally as important to listen to what they might not be saying. Here's how marketers have learned to say the right words, the right way, at the right time.
When executed properly, influencer networks have a trickle-down effect on the companies that nurture them – to the point where the company starts to become more influential, too.
The best customer service agents just have a certain way about them, but using these traits in a call centre doesn’t mean they transfer easily to social media.
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