Salesforce Canada

The stats back up the facts: Canada is the top spot for start-ups. Its people, economy, and other factors make it one of the best places in the world to start a business.

If call centres were the only places where you needed to document customer service issues, Canadian small and medium-sized business would have it pretty easy. After all, as the recordings often say, calls can always be recorded for quality assurance purposes.

The next time you're presented with trend information about the market you're serving as a sales team, think through a few areas to determine whether it's worth your while and if so, the best way to move forward.

By this point in the year, many organizations are either just about to host an annual gathering of their sales teams or have already wrapped it up. As with any conference, however, it’s easy for most of it to get forgotten once you get back to your desk.

There’s probably no greater compliment in sales than being so successful at generating revenue you get a nickname like “The Closer.” For most sales pros, though, even a small improvement in the ratio of deals they close compared with those they lose would be a huge boost.

Sales professionals spend a lot of time cultivating deep, meaningful relationships with customers in order to grow their business. If they’re successful enough to be promoted to sales manager, though, they often have to start focusing on building a different kind of relationship: the one between supervisor and team.

It doesn't matter if you're an extrovert or an introvert, or which four letters are in your personality profile. Anyone can be a successful salesperson.

One of the things that may have initially put off Canadian SMBs from using social media to connect with customers is the fear of having to constantly keep up with all those posts. Twitter chats are a great example of how to get a lot done on social media in less time.

Sales teams are taking and making phone calls all day. They have to respond to a slew of urgent emails. There are often sudden – and potentially challenging – meetings with customers. It’s not the easiest job in which to practice “mindfulness.”

What is lead-to-revenue management? Learn how it can benefit SMBs and how to get started.