Salesforce Canada

Having a mentor is great -- as long as you have the time to find them, meet them and listen to what they have to say. For a lot of small business owners, that may sound like more time than they have to give. This is where social media can help. Salesforce has published Winning At Work: Success

A constant flow of coffee may be just the jolt necessary to meet a deadline, but that’s not the only elixir to increase productivity at work. Prioritizing, taking breaks, dodging distractions, and getting a handle on that constant flow of emails are just a few key ways to increase productivity. But

The Current State of Canadian Small Business. Small business in Canada looks very different compared to the corner store or independent restaurant that may come to mind. As the tech boom stretches its far-reaching tentacles across the world, there’s no set formula for small business anymore. Sure,

We all know what a bad workplace looks like: employees who dread arriving at at the office, or who wait impatiently for 5:00 pm to come once they’re sitting at their desks. It may sometimes be difficult, on the other hand, to imagine exactly what a highly engaged workplace looks like, where staff

When it comes to social media analytics, engagement is super important. But what does engagement actually mean? And are social media follower counts really important? Let's face it: Metrics for social media success can be intimidating. They prove the efforts of a company or individual matter, but

To close a sale, a prospect needs to commit to buy (plus a few other steps, but that commitment is crucial). What transforms someone from a cynical prospect into a customer?

We’ve all seen that look: the intense concentration over a smartphone screen, where a friend or coworker is so engaged they don’t even look up when someone asks them a question, or when they seem more interested in tapping away at their keypad than taking a break for lunch. That’s right: your

The #remarkablebiz contest One of the most remarkable things about the Globe and Mail’s recent #remakablebiz contest is that the newspaper managed to narrow its winner’s list down to just 10 companies. The Globe asked its readers to nominate themselves or a firm they know using Pinterest and

Photo by Glen Wright She takes full ownership for the mistake now, but there was a time not long ago when Karen Dillon, like so many of us, realized she wasn’t living up to the standards she had set for herself. Dillon is the co-author, along with James Allworth and business management guru

Providing customers with an effortless service experience is a concept that has recently gained much attention and is based on a recent study by Corporate Executive Board (CEB), a leading member-based advisory committee for tens of thousands of organizations around the world. CEB’s research showed