Salesforce Canada

Have you heard about effortless service and how much customers value a low-effort experience? No?  Don’t panic. We’re here to help.  A recent study by Corporate Executive Board (CEB), a leading member-based advisory committee for tens of thousands of organizations around the

What is the Ice Bucket Challenge? Learn how the challenge started and about the charity it supports.

I recently bought a custom picture frame from Pictureframes.com that suffered significant damage in transit to my doorstep. I braced myself for an inconvenient return process: the frame was large and awkwardly-sized, and would certainly be expensive to repackage and ship back to the

Change is never easy, but as your business gets bigger, you’ll have to deal with some growing pains. New customers, new spaces, new employees: amongst the flurry of change, it can be too easy to lose hold of what made your business, your business. And that’s a shame, because that cultural spark is

For an employee to effectively perform in the workplace, he or she needs to have a specific and unique set of vital technical skills. But what about non-technical skills? Skills that govern an employee’s ability to communicate, form relationships, and prioritize tasks are often overlooked in

When I’m home, I like getting the mail. It’s a way for me to get up from what I’m doing, stretch my legs, and take a break. Like many, I flip through the magazines, mailers addressed to “Dear Occupant,” bills, and checks as I walk back to my desk. Do you know how many of those I recycle? 99% of

Fortune 500s, startups, franchisees and Mom n Pops all have one thing in common; they have been realizing the benefits of CRM for years. If you're new to CRM, no matter what size your company is, there has never been a better time to invest. A recent Nucleus Research Report found that on average

Data from a Forrester Research Inc. study on mobile behavioral data found that while users are accessing more apps on their smartphones, tablets keep users engaged in their device for longer periods of time—and that’s a very important difference. Content marketers have understood for quite

Ask most sales leaders how important coaching is to their sales forces, and they’ll respond with a resounding "Sales coaching is critical!" Ask most sales managers how important coaching is to the performance of their sellers, and they too will throw a vote for "Critical!"

I’m a big, BIG fan of comedy. Not only does it have the ability to keep conversations light on their feet, but it also has the ability to engage people in a unique way, unmatched by any other human skill. Another important aspect of comedy: it forces you not take yourself too seriously. After all,