Customer Relationships

No matter how digital-first customers engage with brands, they are quick to realize which ones will offer them empathy throughout their experience.

Customer service automation can work for businesses of all sizes to build long-lasting relationships with team members and those who purchase from them.

The consequences of high inflation are all customer pain points. For businesses, customer retention amid inflation can depend on a few factors.

Raising prices doesn’t have to be positioned as bad news. It’s a change that you can manage to ensure it means good things for your customers and bottom line.

The majority of consumer firms have recognized their future lies in how they can reimagine customer experiences based on what they learn from data.

Dreamforce 2022 has been designed to offer a virtual experience that complements the one in-person attendees will enjoy through streaming service Salesforce+.

Process change is a constant. So make sure you’re constantly leading your customers towards a better experience through digital transformation.

Customer needs are a great North Star for manufacturers. Prioritizing customer needs can make them more productive, more efficient and more agile.

The ability to provide great customer service has no boundaries, thanks to technology that has provided agents with remote work options.

To improve your customers’ satisfaction and continue your company’s success, you need to write surveys that get actionable results. This article will help.