Customer Relationships

Customers will come to see chatbots for what they really are -- a time-saving tool built to give them more control over the customer service process.

Winning with today’s customer is a multi-faceted effort, and it takes a commitment to customer centricity from all departments to succeed.

Building and maintaining valuable, authentic relationships with customers isn’t easy, but the effort must be made to outpace competition and win loyalty.

Self-service tools are outstanding ways to empower your customers, but empowering them also means making sure you’ve delivering on the vision you’ve intended. Ask early, ask often and always be ready to act.

Many organizations have already recognized that social listening tools provide valuable data that, along with tools like Service Cloud, can help address or solve customer issues more quickly and effectively. What may not be immediately obvious, however, is what exactly you should be “listening” for.

Rage comes at a real cost for companies. It’s not just the toll it takes on service agents, but the bottom line. Not only might an angry customer not come back, but they could convince others to avoid bringing their business to you based on their bad experience.

Take some time to look back at historical information as well as any additional insights from your team as you create a make-good strategy that elevates your customer service operations.

There are several other ways customer service can become a profit centre, largely using information you’ve already been collecting.

At your next team meeting, use any or all of the following questions as jumping-off points to stimulate some creative thinking.

What goes into a successful inbound call script? Learn what to ask callers to get them the support or assistance they need.