Customer Relationships

No matter what self-service content or tools are available to help customers solve their own problems, traditional customer service teams should adhere to some tried-and-true principles.

On social media, your customers may already be telling you what type of information they want. It’s up to your team to figure out how to translate it into content they will read.

Be among the first to demonstrate how AI can provide a more effortless, more satisfying customer experience — one that turns more of your customers into true promoters to the rest of your target market.

NPS, like customer satisfaction (CSAT) and customer effort score (CES) can be incredibly helpful in making sure you’re developing a strong brand that wins repeat sales.

Artificial intelligence, or AI, is technology that learns, reasons, and self-corrects, and it’s being used by businesses to improve the customer journey.

Facebook Analytics allows marketers to see people’s interactions with their company, which teaches them ways to optimize the customer journey.

Explore how AI could improve the scores across each of these metrics by looking at some of the ways the technology could contribute to the service experience.

There’s no magic formula to cross-selling and upselling, only best practices.

Customer testimonials should be shown off in a way that says something more about who you are as a company. That’s the best way to ensure you’ll keep finding more gold among your most satisfied customers.

In any number of everyday situations, we can become more productive in environments where data emerges and where a tireless and consistent machine intelligence can add value.