Customer Relationships

Learn how to develop a culture that motivates the customer service team to stay invested in their work and strive for positive customer engagement.

Learn how you can retain more customers and watch your profits flourish.

What is customer experience? Why is it so important? Learn those answers, how to improve it, and more in this article.

By harnessing the data available from the customer service process, and collaborating openly and freely with customer service professionals, marketing leaders can enlist a new ally on the never-ending quest to learn more about their customers and contribute more to the organization as a whole.

Invest in your own training programs to turn unhappy customers into customers making rave reviews, giving you both marketing fodder and higher employee satisfaction.

The journey to AI in customer service should be thought through now so that SMBs get the most out of what the technology has to offer and ensure it brings value to its customers right away.

Your customer service team is on the front lines with customers and builds a large part of your customer experience. Empower them with the right technology and actively work to reduce their stress using these tips.

What is a CRM? What does it do? Why do you need one? The answers to those questions (and more) are in this article.

Live Chat is quickly emerging as one of the most popular and most successful customer service options.

Social media customer service needs to be personalized. Here's how.