![The Top 8 Trends in Customer Service](https://www.salesforce.com/ca/blog/wp-content/uploads/sites/12/2023/10/6a00e54ee3905b883301a3fcf9be43970.jpg?w=300)
The Top 8 Trends in Customer Service
We’ve officially entered the “age of the customer.” What does this mean?
![One Simple Button to Prevent Cherry-Picking Customer Cases And Leads](https://www.salesforce.com/ca/blog/wp-content/uploads/sites/12/2023/10/6a00e54ee3905b883301a511a968f7970.png?w=300)
One Simple Button to Prevent Cherry-Picking Customer Cases And Leads
Customers tell me that they have a problem with their agents cherry-picking cases and leads. They use assignment rules to assign the objects to queues, but once they're in queues, the agents look them up in list views and accept them from there.