Customer Relationships

Companies need to provide a valuable product that customers can purchase easily, and they must offer good customer and product experiences.

Autonomy doesn’t simply mean opening the floodgates for agents to do whatever they want. This is an evolutionary shift that can happen through multiple strategies and steps.

AI's success in the business world relies not just on choosing the right technology, but also on ensuring deployment goes smoothly. This is why change management may be the key to successfully leveraging AI in the business world.

Change management is crucial for the long - term success of businesses and organizations of all sizes

Aligning service and marketing departments will position a brand to have a consistent and cohesive dialogue with customers. The brand’s sales and reputation will grow as a result. Learn more about the alignment of these two departments.

With many of us spending more time on our smartphones than ever before, there’s no shortage of business cases a company could make for developing its own mobile app. Strangely enough, though, customer service is often not one of them. It’s not that companies are creating apps without thinking

A customer service rep shows up every day on time. They work steadily for their entire shift. They leave a clean workspace and complete any of the reports they were asked to file. Does any of this mean the rep is doing a great job — or simply what’s expected? Excellence in customer service takes

Customer service agents help generate repeat customers and create strong relationships. Learn why companies are considering offering them commissions.

“Need help or support?” product brochures used to say. “We’re only a phone call away!” There are still plenty of numbers you can dial that will take you directly into a contact centre filled with expert agents who can solve customers’ biggest challenges. Increasingly, though, those companies are

In the early days of running a small or medium-sized business, your initial customers might be friends, acquaintances or even family members. Next will come the strangers — though hopefully they won’t remain strangers for long. The most successful SMBs learn to really know their customers, whether