Customer Relationships

There are plenty of posters, laptop wallpapers or even fridge magnets that extol the virtues of great customer service. Maybe some of them are visible in the office where you work. They might say things like, “Customer Service Is Not A Department. It’s Everyone’s Job,” or “Customer Service Is Not

Companies need to serve customers based on the specific expectations the customer has. Learn how to identify customer expectations and meet them.

Free coffee, boxes of donuts and the occasional pizza lunch are all great treats or perks to offer members of a customer service team. They just aren’t enough to ensure they’ll have the level of happiness you need. This is more important than some firms might initially realize. There is often a

Find the customer service strategy that’s right for your business, evaluate its key points, and pay attention to how the quality of your customer service impacts your sales.

In the world of customer service, “good enough” simply isn’t. To stand out, you need to be great. Try these tips to help your customers feel even more important and drive the loyalty you deserve.

Stop me if you’ve heard this one before: “It starts at the top.” It's a cliché because it’s true. Company culture, values, mindset, you name it — in a traditional, hierarchical organization, you can tell what a business prioritizes based on the actions of its CEO. And this includes the importance a

Learn how to connect the dots between your website and a customer service experience that brings out the best in your team.

Think of this as a checklist you or your customer service manager can use to offer new reps the best possible start with your company.

When the annual Pride Parade hits the streets of Toronto on June 23, anyone attending is going to see a wide variety of floats, colourful outfits, people of diverse backgrounds — and more than 500 Salesforce employees who were encouraged to join the community through one of our Employee Resource Groups (ERG).

Salesforce Connections is not just about driving engagement with customers, but staying engaged with your professional community long after you get back to the office.