Developers

What makes a great app? Here are the key traits shared by the most successful apps.

Learn about the basics of cloud computing and why it’s a popular option for businesses of all sizes.

Service Cloud puts a great set of tools and data at your fingertips in industry-leading customer service management software. Its greatest strength, however, is the way these tools deeply and seamlessly integrate to allow you to focus on the big picture.

Customers tell me that they have a problem with their agents cherry-picking cases and leads. They use assignment rules to assign the objects to queues, but once they're in queues, the agents look them up in list views and accept them from there.