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Great managers ensure customer service agents are able to take the time to be strategic while also keeping an eye on the tasks that need to be done in real time. This kind of dialogue may not seem as vital as getting through a queue or tickets, but it’s the opposite of “busyness.”

Once you’ve launched a small or medium-sized business, attracted a healthy roster of customers and established a certain level of brand awareness, it might feel like it’s time to simply sit back and watch your firm grow. In some cases, though, you might start to feel the same entrepreneurial itch

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