Recent Stories

The #remarkablebiz contest One of the most remarkable things about the Globe and Mail’s recent #remakablebiz contest is that the newspaper managed to narrow its winner’s list down to just 10 companies. The Globe asked its readers to nominate themselves or a firm they know using Pinterest and

Photo by Glen Wright She takes full ownership for the mistake now, but there was a time not long ago when Karen Dillon, like so many of us, realized she wasn’t living up to the standards she had set for herself. Dillon is the co-author, along with James Allworth and business management guru

Providing customers with an effortless service experience is a concept that has recently gained much attention and is based on a recent study by Corporate Executive Board (CEB), a leading member-based advisory committee for tens of thousands of organizations around the world. CEB’s research showed

Have you heard about effortless service and how much customers value a low-effort experience? No?  Don’t panic. We’re here to help.  A recent study by Corporate Executive Board (CEB), a leading member-based advisory committee for tens of thousands of organizations around the

What is the Ice Bucket Challenge? Learn how the challenge started and about the charity it supports.

I recently bought a custom picture frame from Pictureframes.com that suffered significant damage in transit to my doorstep. I braced myself for an inconvenient return process: the frame was large and awkwardly-sized, and would certainly be expensive to repackage and ship back to the

Change is never easy, but as your business gets bigger, you’ll have to deal with some growing pains. New customers, new spaces, new employees: amongst the flurry of change, it can be too easy to lose hold of what made your business, your business. And that’s a shame, because that cultural spark is

For an employee to effectively perform in the workplace, he or she needs to have a specific and unique set of vital technical skills. But what about non-technical skills? Skills that govern an employee’s ability to communicate, form relationships, and prioritize tasks are often overlooked in

Fortune 500s, startups, franchisees and Mom n Pops all have one thing in common; they have been realizing the benefits of CRM for years. If you're new to CRM, no matter what size your company is, there has never been a better time to invest. A recent Nucleus Research Report found that on average

When I’m home, I like getting the mail. It’s a way for me to get up from what I’m doing, stretch my legs, and take a break. Like many, I flip through the magazines, mailers addressed to “Dear Occupant,” bills, and checks as I walk back to my desk. Do you know how many of those I recycle? 99% of