Recent Stories

Put the words “how to” next to almost any word or term in a search engine and you’ll likely see the same kinds of results — including the kind you’re most likely to click on. There will probably be a blog post or two, for example, that outline how to do something in deep detail. You might also see

Hiring a customer service rep isn’t just a matter of giving someone a job: you’re giving them the responsibility for strengthening (and sometimes salvaging) your company’s relationships with its customers. In the early days of starting a business, the owner might prefer to take care of any

Whether you’re back in the office or are continuing to enjoy the advantages of remote work, having a well-organized space is an essential ingredient to doing the best job possible. Think of a cubicle where all the important details about customers are scribbled down on illegible notes that get

Customer service agents help generate repeat customers and create strong relationships. Learn why companies are considering offering them commissions.

Data and analytics have revolutionised the way companies operate. When used intelligently and securely, data simplifies company operations, informs decision-making, and fosters more robust customer relationships. Yet, the legal industry struggles to follow suit. There is a wealth of untapped

If LinkedIn was a conference instead of a social media platform, it would be the kind where the best part is walking out of a keynote or breakout session and having coffee with a group of fellow attendees. At any given moment, your LinkedIn feed is probably filled with people sharing stories about

“Need help or support?” product brochures used to say. “We’re only a phone call away!” There are still plenty of numbers you can dial that will take you directly into a contact centre filled with expert agents who can solve customers’ biggest challenges. Increasingly, though, those companies are

There isn’t a definitive number that qualifies a group of people as a “base” of customers, just as there’s no rule on how large the group has to become. The usual assumption about growing a company is that you want to amass as many customers as possible. The more infinite the addressable market

You may agree with the notion that “life is a marathon, not a sprint,” but sometimes selling can feel like a particularly long race to the finish line. Unlike a sprint or a marathon, of course, the journey from opportunity to a closed deal doesn’t usually begin with the excitement of a “3-2-1 go!”

You might switch up the place you shop for clothes, groceries or the latest gadget, but we usually choose a financial institution in the hopes of a long, loyal relationship. Some of us still have a bank account that was set up when we were children. We might choose the same financial institution