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Unless they’re being particularly direct — and feel compelled to proactively further your professional development as a salesperson — you’ll rarely hear a customer say something like, “You’re not actively listening to me!” The consequences of failing to develop active listening tend to be less

Lire en français Small businesses across Canada have been responding to the pandemic, learning how to manage their teams remotely through videoconferencing, chat and other apps, optimizing or enhancing e-commerce capabilities, and in some cases, introducing contactless payments, offering curbside

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