Many small- or medium-sized businesses (SMB) are in uncharted waters right now. As business leaders, this is time to consider what you and your sales teams can do for customers by being there for them.
Canadian retailers, like their peers all around the world, had little time to prepare for the impact of COVID-19 on their businesses, and the time they have now probably raises more questions than answers.
Here's how retailers are responding with agility and resilience as they navigate dramatic shifts in category preferences, channel preferences, and consumer shopping behavior.
By refining the way you use your content management system (CMS), you can add speed and agility to content workflows and keep your content current, all while your teams work remote.
Self-service is a powerful tool for customers to quickly find answers to common questions. Ensure your self-service channels make the biggest impact with a few simple steps you can do in one hour.