Managers who master the art of delegation are able to reduce their own workload and increase efficiency, while also helping employees grow with challenging but rewarding work.
From monitoring communities to training your customer service team, it’s important to remember that your customer response time directly impacts your net promoter score, and those two metrics affect the success of your company.
Meet Vala Afshar, the author of The Pursuit of Social Business Excellence and the Chief Digital Evangelist at Salesforce. He knows marketers are up to the task of adapting to the Connected Customer, and he’s compiled data to help.
In Jill Konrath’s book Agile Selling, she teaches salespeople how to become more adept at working with customers and provides insights on winning the sales game without cutting corners.
Service Cloud delivers solutions for the realities of customer service in the digital age. It is proactive — rather than reactive — so your team can focus on delivering unequaled service rather than putting out fires all day.
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