See What You Can Do With Data Cloud
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Deliver dynamic pricing offers
Gain insights into product performance and pricing data to address performance issues, optimize pricing strategies, and make informed decisions.
Provide proactive service and maintenance
Proactively serve customers using {{product.iot}} data and AI to tailor an end-to-end personalized service experience at the right time via the customer’s preferred engagement channel.
Automate service alerts and workflows with vehicle data.
Engage clients proactively and personalize their service experience with insights and AI-driven recommendations derived from vehicle maintenance history and driver data.
Boost dealership performance through personalized sales.
Proactively serve customers using vehicle data and AI to tailor an end-to-end personalized sales experience that engages with customers at the right time and through their preferred communication channels.
Optimize service with conversation intelligence.
Use detailed transcript data from every service conversation on any channel, to extract common contact reasons, policies, identify similar resolution paths for common issues, and understand customer sentiment, ideally in real-time. Allow agents (and bots) to provide better service response and supervisors to optimize service operations.
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Provide shoppers personalized recommendations and offers.
Engage potential customers at every point in the purchase journey with personalized, relevant information and offers.
IoT & telemetry informed customer insights
Harmonize customer data & connected asset data to orchestrate personalized experiences.
Drive incremental revenue via cross sell & up sell
Drive revenue growth by recommending products tailored to customer needs. Match and suggest complementary products to boost product adoption and sales. Promote additional purchases through product affinity and next best offer.
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Create a unified profile with subscriber lifecycle management.
Streamline the entire journey from acquisition to creating lifelong customers. Gain insights to improve retention rates by proactively addressing customer needs and resolving potential issues before they occur.
Increase fan engagement with personalized experiences.
Make deeper connections for life with your fans by getting to know them and making every interaction memorable. Increase revenue by identifying upsell and cross-sell opportunities that will increase wallet share alongside customer satisfaction.
Deliver personalized experiences with energy usage data.
Empower organizations and end users to drive near real time actions by activating real time energy consumption, asset health and performance data.
Decrease cost per acquisition through targeted advertising.
Identify high-potential target groups most similar to existing high-value audiences and decrease cost per acquisition via lookalike modeling, advanced segmentation, and advertising activation to key partners.
Unified View of the Customer, Vehicle & Dealer
Enabling a single, unified, 360-degree view of the customer, vehicle, and dealer to enhance experiences, maximize revenue and make smarter business decisions.
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Unify policy and claims data to deliver personalized marketing engagement.
Navigate legacy policy systems and data environments that are often complicated and long-standing. Build a single view of all your customers' policy information, engagement activity, and claims history.
Unify siloed utility data into a single view.
Bring together all your utility data across every department to develop a unified view of your customer that every team can act on.
Deliver personalized insurance experiences.
Access and integrate all of your customer data, no matter where it is, and use it to provide personalized engagement in the hands of your sellers, service operatives, marketing, and distribution management.
Increase deposits with personalized marketing.
Drive the volume and frequency of deposits and investments with precision, personalized marketing. All driven by a single view of your customer. Improve awareness and conversion rates and better understand your customer's circumstances.
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Unlock Cross Sell & Upsell Through Targeted Advertising
Gain a clear picture of who interacts with all of your advertising spend and fix the leaky bucket of duplicate and mis-targeted ads. Improve the impact of ads , and increase the efficacy of your advertising spend.
Utilize intelligent omnichannel execution.
Maximize service efficiency, sales revenue and customer satisfaction with the data to make smarter decisions from the contact center to the field.
Optimize assortments and promotions in-store.
Use historical claims data to power actionable insights and AI that ensure faster processing and compliance with regulatory timelines.
Activate a Unified Health Score
Build a complete, longitudinal view of your patients that aggregates data not only from a CRM system but also from other external systems that store patient data.
Intelligently engage healthcare professionals on all channels.
Make clinical trial management easy.
Simplify clinical trial management by enabling collaboration, identifying patient candidates, and integrating diverse data sources to generate insights that enhance decision-making and improve clinical development outcomes.
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Improve revenue strategy with data-driven planning
Optimize and streamline assortment analysis, promotion opportunities, and store execution by region and segment.
Real-time personalized web experience
Consumer products companies can use {{product.data-cloud}} Sub-Second Real-Time to personalize web content based on real-time customer behavior and preferences, driving engagement, satisfaction, and conversion rates.
Real-time omnichannel ecommerce recommendations
Retailers can leverage {{product.data-cloud}} Sub-Second Real-Time to deliver personalized product recommendations, optimize promotions, and enhance product discovery, significantly boosting sales and customer satisfaction.
Provide proactive customer support
{{industry.communications}} providers can leverage {{product.data-cloud}} Sub-Second Real-Time to predict and resolve service issues proactively, enhance support interactions, and automate customer outreach, improving satisfaction and loyalty.