Connect with students and empower staff with Agentforce. Elevate student and institutional experiences with trusted AI at the center of every engagement. Agentforce augments and empowers faculty and staff with a deeply unified platform to maximize productivity and drive student and institution success together.
Agentforce for Education is an AI solution, with pre-built agent skills for the education sector, that enable institutions to quickly build and deploy Agentforce to serve every aspect of the learner lifecycle from prospect to alum.
Solve the biggest challenges across recruitment, admissions, student success, and advancement with purpose-built AI agents.
Agentforce offers pre-built agentic skills that empower recruiters, faculty, and advancement teams to be more efficient — freeing staff to focus on mission-critical work.
Agentforce contextualizes both structured data (like in your CRM) and unstructured data (like text documents or student advising cases) to help make the right recommendations faster.
Achieve a faster time to value with actions built specifically for recruiters, advisors and relationship officers, freeing them focus on the most important tasks.
Agentforce integrates with education systems and connects siloed data so every institution can understand and act on their prospective student, learner, alumni and donor data.
Nurture prospective students at critical moments by providing instant, and data-driven, personalized responses. Agentforce surfaces relevant information from knowledge articles and institutional data, ensuring students get timely answers while reducing staff workload.
Boost advisor productivity with comprehensive student summaries of key advising details. Obtain campus policy-based insights and identify best-fit resources to deliver proactive student support. And automate next steps like task or case creation.
Empower staff with key insights about alumni and donors pulled from internal sources. The intuitive natural language interface transforms research by enabling users to ask questions and receive instant, accurate answers—eliminating complexity and making data-driven insights seamless.
Handle any operational need. With Agentforce, you can quickly create any AI agent from scratch using a wealth of industry data, processes, and functionality.
AI Prebuilt for your Institution
Quickly build your agents with pre-built skills for Education.
Low-code Tools for Quick Customization
Build, test and innovate on custom agents with clicks not code and implement swiftly.
Built-in Data Security
Take advantage of the Einstein Trust Layer for data privacy and security along with industry specific regulatory compliance.
Try Education Cloud free for 30 days. No credit card. No installations.
Elevate the education experience with the #1 CRM for learner and institution success.
Learn more from leading institutions who are planning their AI roadmap.
An AI agent is an intelligent system that can get work done proactively and autonomously, meaning it doesn't require human input. Agents can be triggered by changes in data and automations. They can understand and respond to human conversation dynamically. And they rely on machine learning and natural language processing (NLP) to reason and handle a wide range of tasks, from answering simple questions to resolving complex issues.
Traditional chatbots require pre-determined conversation trees to respond to inquiries. In contrast, agents are dynamic. They can adapt to human language and conversation, and they have the ability to reason. They make sense of the conversation, build a plan to address it, understand the tools available to them, and then take the best course of action.
Einstein is natively embedded into the Salesforce Platform and leverages data from CRM and external applications to provide insights, predictions, and generated content directly in the flow of work.
You can customize an AI agent to fit any use case within education. Agentforce for Education offers purpose-built skills to support recruitment and admissions, student advising and prospect research capabilities for Advancement teams. Salesforce also offers a range of out-of-the-box agents for service, sales, marketing, and commerce, so you can get started in minutes.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
