The Service Hub by Salesforce
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Customer service has evolved with all the innovation in technology we’ve experienced over the last two decades. It’s unrecognizable.
The days of dealing solely with onsite customer service desks, submitting support tickets or limited to contacting a call center are over. Customer service is instantaneous, social, mobile, virtual and these shifts in communication aren’t just one-sided advantages for customers. If implemented and executed correctly, new technologies such as live chat, knowledge bases, FAQ sections, text messaging and self-service portals provide significant benefits on the business side, too.
The Service Hub’s content skews toward in-depth articles and media about service+technology. It’s not just a resource center or blog, but a portfolio of specialized and unique content focused on the biggest ideas affecting service, support trends and best practices; all with an eye of how technology will impact the future of customer service.
However, no matter what technology is introduced, the importance of the customer experience hasn’t changed; genuinely engaging with the customer is still crucial. That personal connection has helped strengthen relationships, build trust and loyalty between the customer and the business.
The modern recipe for providing the best customer service involves two ingredients that both equally allow you to better connect with your customer: technology and empathy.
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Famous customer service quotes from famous business leaders in history
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Your List of the Most Important Customer Service Skills (According to Data)
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14 Ways To Organize Your Work Order Management System
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How to Develop Challenging Yet Realistic Customer Service Goals
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Effective Call Center Scripts
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How to Calculate and Improve Customer Retention Rate
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Call Center Best Practices: 6 Things A Rep Should Never Say
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Customer Service Tips: 20 Tips to Keeping Customers Happy
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Benefits of Live Chat for Your Business
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What Is Field Service Management and Why Should You Care?
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Keep Them Happy: How to Make Your Customer Satisfaction Scores Skyrocket
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What to Look for When Selecting Help Desk Software
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What Makes Exceptional Customer Service (and how to get everyone talking about it)
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What is Web Help Desk, and How Can it Help Your Business?
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Rise of the Chatbots: How AI Changed Customer Service
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Mobile Workforce Software: Accelerating Rise of the Mobile Workforce
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What is knowledge management and why is it so important to customer service?
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Guide to Effective Email List & Marketing Management
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The New Customer Service: Social Media and 21st Century Customers
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Reviewing the Right Help Desk Software for Your Business
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How to Create a Simple Knowledge Base that Empowers Customers
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How to Offer the Best Customer Service Available
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Why Your Business Should Be Looking into Real Time Scheduling
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Understanding Call Center Analytics
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Looking to the Future with Workforce Planning
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How to Ensure the Very Best Customer Experience Each and Every Time
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Achieve excellent customer service by predicting the future
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Taking Customer Service Training to the Next Level
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Customer Service Skills That are Critical for Business
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Customer Satisfaction: The Foundation of Business Success
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Finding a customer service strategy
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How to Leverage Field Service Management Software
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Effective Strategies to Keep Your Customers Coming Back for More
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7 Best Practices for Providing the Best Customer Service
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The Rise of Customer Portals and Self-help Customer Service
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Service with a Smile: How Important is Customer Service to Your Business?
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10 Effective Ways to Complain About a Company Online
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How to set customer service goals that actually work
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How to Use Gmail for Business
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The Best of Live Chat: How You Should Use this Customer Service Channel
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Dialing in on Success: Finding the Best Call-Center Software Solutions
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Help Your Clients Help Themselves with Customer Portal Software
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How Do You Measure the Performance of Your Call Center
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