Energy & Utilities Cloud
Connect utility customer service and engagement on a single, flexible platform.
Prepare for the new energy transition with centralized customer data, agility, and personalized, responsive service from anywhere.
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Go digital with secure energy solutions that adapt and scale for the future of energy.
- Get a process library with more than 100 preconfigured and extendable best practices
- Quickly connect to back office utility CIS and billing systems with out-of-the-box integrations
- Employ a data model with more than 300 extended objects specific to the utility industry
Leverage purpose-built innovations - designed for an evolving energy industry.
Transform agents into advisors to deliver reimagined customer engagements.
Deliver digital-first personalized customer service on one platform.
Turn customer choice into a competitive advantage.
Boost acquisition and reduce churn.
"25 million customers have evolved in their expectations. Salesforce is helping us globally to address these demands by a faster and real time understanding of their expectations."
Yves Le Gélard, Executive Vice President, Digital and Information System
ENGIE
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Deliver results and drive utility customer value with the world’s #1 CRM.
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Increase in order speed and accuracy
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Reduction in integration costs
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Increase in new product introduction speed
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Increase in NPS