Energy & Utilities Cloud
Connect utility customer service and engagement on a single, flexible platform.
Prepare for the new energy transition with centralized customer data, agility, and personalized, responsive service from anywhere.
![Astro in reflective vest in front of laptop showing energy application popup messages for energy usage](http://www.salesforce.com/content/dam/web/en_us/www/images/industries/energy/energy-new-design/ind-energy-02-jumbo_LG.png)
Go digital with secure energy solutions that adapt and scale for the future of energy.
- Get a process library with more than 100 preconfigured and extendable best practices
- Quickly connect to back office utility CIS and billing systems with out-of-the-box integrations
- Employ a data model with more than 300 extended objects specific to the utility industry
Leverage purpose-built innovations - designed for an evolving energy industry.
Transform agents into advisors to deliver reimagined customer engagements.
Deliver digital-first personalized customer service on one platform.
Turn customer choice into a competitive advantage.
Boost acquisition and reduce churn.
"25 million customers have evolved in their expectations. Salesforce is helping us globally to address these demands by a faster and real time understanding of their expectations."
Yves Le Gélard, Executive Vice President, Digital and Information System
ENGIE
![Engie Logo](http://www.salesforce.com/content/dam/web/en_us/www/images/industries/energy/ind-energy-02-quote_LG.png)
Deliver results and drive utility customer value with the world’s #1 CRM.
![89%](http://www.salesforce.com/content/dam/web/en_us/www/images/industries/energy/energy-new-design/ind-energy-02-stat3_LG.png)
Increase in order speed and accuracy
![Reduction in integration costs](http://www.salesforce.com/content/dam/web/en_us/www/images/industries/energy/energy-new-design/ind-energy-02-stat2_LG.png)
Reduction in integration costs
![80%](http://www.salesforce.com/content/dam/web/en_us/www/images/industries/energy/energy-new-design/ind-energy-02-stat4_LG.png)
Increase in new product introduction speed
![32%](http://www.salesforce.com/content/dam/web/en_us/www/images/industries/energy/energy-new-design/ind-energy-02-stat1_LG.png)
Increase in NPS