Energy & Utilities Cloud
Connect utility customer service and engagement on a single, flexible platform.
Prepare for the new energy transition with centralized customer data, agility, and personalized, responsive service from anywhere.
Go digital with secure energy solutions that adapt and scale for the future of energy.
- Get a process library with more than 100 preconfigured and extendable best practices
- Quickly connect to back office utility CIS and billing systems with out-of-the-box integrations
- Employ a data model with more than 300 extended objects specific to the utility industry
Leverage purpose-built innovations - designed for an evolving energy industry.
Transform agents into advisors to deliver reimagined customer engagements.
Deliver digital-first personalized customer service on one platform.
Turn customer choice into a competitive advantage.
Boost acquisition and reduce churn.
"25 million customers have evolved in their expectations. Salesforce is helping us globally to address these demands by a faster and real time understanding of their expectations."
Yves Le Gélard, Executive Vice President, Digital and Information System
ENGIE
Deliver results and drive utility customer value with the world’s #1 CRM.
Increase in order speed and accuracy
Reduction in integration costs
Increase in new product introduction speed
Increase in NPS