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Customer Service

Turn every conversation into customer happiness with these featured resources.

 

ARTICLE

What is Customer Service?

Learn why great service is critical and get eight tips for customer service success. 
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What is Customer Service?

Research

State of Service Report

Get insights and trends from over 3,500 service professionals worldwide.
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State of Service Report

Guide

Transform the Customer Experience with Connected Field Service

Create a Great Experience for Customers, Dispatchers, and Mobile Workers with a Connected Field Service Solution
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Transform the Customer Experience with Connected Field Service
 

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Report Intelligent Customer Service Helps Financial Services Firms Level Up

When it comes to service, the rules of engagement have changed.
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10m Read Guide The Consumer Goods Growth & Profitability Playbook

As the industry looks for a path to profitable growth, start by harnessing the power of your data.
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Article Build a Marketing & Service Strategy

Learn how to build a connected marketing and customer service stategy in four steps. Download the gu...
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5m Read Customer Story Pineapple elevates the mortgage industry with Salesforce

Discover how this mortgage broker is transforming the homebuyer experience with greater automation, ...
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5m Read Customer Story H.R. Owen puts luxury in every touchpoint with Salesforce
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Research Discover the future of financial services in The Connected Financial S...

We surveyed over 6,000 financial services customers to learn what the future of financial services i...
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State of Service Report, Sixth Edition

Learn the latest trends in customer service from over 5,500 service professionals worldwide.
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Guide You’re sitting on trapped data. What’s your plan?

Learn how Professional Services helps activate your data with the Data Cloud Starter Bundle.
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Guide The 2024 Retail Holiday Planning Guide

Learn the four things retailers need to do to win the holiday shopping season.
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