What is Software as a Service (SaaS)?
SaaS is a cloud-based software solution in which software providers deliver applications to users over the internet. SaaS companies provide access to their software most commonly via a website or apps. Other widely used cloud-computing solutions include Platform as a Service (PaaS) and Infrastructure as a Service (IaaS). |
SaaS, PaaS, and IaaS
SaaS Model
TRADITIONAL SOFTWARE | SOFTWARE AS A SERVICE (SAAS) | |
---|---|---|
PRICING | One-time purchase | Subscription model |
UPDATES | Additional purchase | Included as part of your subscription |
SECURITY | The user manages all security measures | Users safeguard their login information while the provider takes care of advanced security measures |
DATA REDUNDANCY | The user performs all data backups | Included as part of your subscription |
PERSONNEL | IT manager or department | Web-based: None App: None |
INFRASTRUCTURE & STORAGE REQUIREMENTS |
The program and all files related to it are stored directly on a user’s computer | Web-based: None App: Only the program |
FILE LOCATION | All files related to the program are stored directly on a user’s computer | Web-based: In the cloud App: In the cloud |
ACCESSIBILITY | Only available on the computer where the program is installed | Web-based: Available on any internet-connected device App: Through the app on any internet-connected device |
TRADITIONAL SOFTWARE | SOFTWARE AS A SERVICE (SAAS) | |
---|---|---|
PRICING | One-time purchase | Subscription model |
UPDATES | Additional purchase | Included as part of your subscription |
SECURITY | The user manages all security measures | Users safeguard their login information while the provider takes care of advanced security measures |
DATA REDUNDANCY | The user performs all data backups | Included as part of your subscription |
PERSONNEL | IT manager or department | Web-based: None App: None |
INFRASTRUCTURE & STORAGE REQUIREMENTS |
The program and all files related to it are stored directly on a user’s computer | Web-based: None App: Only the program |
FILE LOCATION | All files related to the program are stored directly on a user’s computer | Web-based: In the cloud App: In the cloud |
ACCESSIBILITY | Only available on the computer where the program is installed | Web-based: Available on any internet-connected device App: Through the app on any internet-connected device |
PaaS Model
IaaS Model
What SaaS Means for Business
Advantages and Benefits of SaaS
Multitenant Architecture
Affordable Cost of Entry
Pay as You Go Availability
Easy Customization and Integration
How SaaS Powers Business Today
Marketing
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Smarter Lead Generation and Management
Engage leads and manage each interaction as it happens at key moments in your sales funnel, then route them where they’re best served.
Automatically forward hot leads to sales, while nurturing others through a personalized customer journey, without using multiple systems or communication channels.
Smarter Lead Generation and Management
Engage leads and manage each interaction as it happens at key moments in your sales funnel, then route them where they’re best served.
Automatically forward hot leads to sales, while nurturing others through a personalized customer journey, without using multiple systems or communication channels.
Build a Personalized Funnel
Combine data from all marketing channels in one place, available to everyone on your team, in order to see the big picture.
Drill down to discover insights you can use to refine your marketing strategy.
Service
Today’s customers have high expectations. They expect fast responses where and when they want them that result in quick, satisfactory resolutions, and they prefer to have their questions answered in a single interaction with your service staff.
With a service platform based in the cloud, all your agents will have complete customer data at all times. SaaS helps companies help customers faster.
Multi-Channel Support
Funnel and track inquiries from all your support channels into one place for faster, easier communications.
Use Service Cloud to provide exceptional customer service and improve your support team, build better products, and make smart business decisions.
Mobile Access
Provide exceptional service no matter where you are, from any device.
Resolve cases, escalate high priority cases, or leave notes for other agents within the platform or quickly from your inbox.
Case Management
Filter and categorize cases for easy organization and tracking, or create business rules to automatically assign, escalate, and prioritize cases.
Add notes to quickly communicate with your team.
Productivity Tools
Streamline your workflow with custom automation, and easily sort cases and generate reports with custom labels and categories.
Create tailored, pre-written responses everyone on your team can access and use.
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Sales
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Manage the Relationship
Track all your customer information and interactions in one place.
Automate tasks and spend more time on the important tasks that improve your relationships with your customers.
Harvest company details so you can better route, score, and follow up with leads with Data.com Prospector.
Visualize and Act
Use an intuitive, real-time dashboard to see the big picture.
Drill down to see what affects your data most.
Create comprehensive reports that summarize, explain, and inspire.