Build an AI-powered Customer 360 designed for China. Meet evolving market demands, adhere to the latest data regulations, and integrate with the unique local app ecosystem — while leveraging the scalability, performance, and security of Alibaba Cloud.
Hosting products in mainland China helps support regional compliance and data residency requirements. All Salesforce products in the Greater China region are sold and operated exclusively by Alibaba Cloud.
Extend CRM through native integrations with local social and messaging platforms, payment providers, SMS systems, Alibaba Cloud AI, and more — so brands can unlock China data across the Customer 360 and serve customers on their preferred channels.
Salesforce products in China are hosted on Alibaba Cloud, one of the world’s leading public clouds, providing the scalability and performance to keep up with market demands.
Salesforce core clouds are generally available alongside Connected Experiences Gateway, providing powerful integrations with local apps and services exclusive to the region. AI capabilities for China will be launching soon.
Using Salesforce on Alibaba Cloud requires a multi-org architecture. Determine your org-split methodology and data migration strategy. Use Salesforce’s API tools and trusted SI partners to navigate your migration journey.
All Salesforce products in the Greater China region are sold and operated exclusively by Alibaba Cloud. Learn the benefits of this partnership structure and the process of setting up your commercial relationship with Alibaba Cloud.
Scale your business by embedding AI experiences in the flow of work and building generative actions powered by Alibaba Cloud LLMs. Customize out-of-the-box China-specific prompt templates by grounding them with your own data.
Social Commerce is a headless commerce product designed to support storefronts on key local channels. Brands can manage e-commerce on WeChat Mini Programs and .CN sites, and can easily integrate with key systems such as OMS, PIM, and more.
Sales Cloud and Service Cloud are natively integrated with key Chinese messaging and social media platforms such as WeCom and WeChat. Connect sellers’ activities from WeCom with CRM. Sync chats and interactions to ensure continuity of the customer experience. Operate top-tier real-time customer service and optimize agent performance with the industry’s most powerful service toolchain.
Advanced integrations with proven Alibaba Cloud products extend Salesforce capabilities with voice, marketing, e-commerce, messaging, AI, and more. Seamlessly connect CRM with China’s app ecosystem at scale and unite data across all consumer experiences within the Customer 360 in China.
Salesforce core clouds, China-exclusive Connected Experiences Gateway, and a growing number of industry clouds, are generally available hosted on Alibaba Cloud. Stay tuned for more intelligent innovations, social enhancements, and industry solutions.
Start a conversation today to explore how the partnership can empower your business in China.
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