Formula 1 fan looks up with inspiration and anticipation, wearing a team cap
Formula1 and Salesforce logos

F1® connects to their fans with the trusted #1 AI CRM.

F1® transforms the fan experience with CRM + AI + Data + Trust. From race day experiences to real-time personalization, F1® uses the power of Salesforce to deliver connected moments and grow the sport worldwide.

Give every fan a front-row seat to the action.

F1® keeps fans fired up with personalization based on their location, the types of content they like, and their favorite driver.
F1 Fan saying Ready for your McLaren watch party?

F1® utilizes all of their channels to create real-time fan journeys full of one-of-a-kind offers, genuine interactions, and exclusive deals.
F1 Fan saying You won an extra hour at the arcade

F1® offers meaningful interactions, at the exact right time, to turn new fans into loyal ones and fuel sustained growth worldwide.
F1 Fan saying you've unlocked a race-worn helmet.
F1 Fan saying Ready for your McLaren watch party?
F1 Fan saying You won an extra hour at the arcade
F1 Fan saying you've unlocked a race-worn helmet.

Beyond the Track: CRM + AI + Data + Trust Fuel Fan Loyalty.

Watch the film to see how McLaren Formula 1® Team uses real-time data and AI insights to enhance the customer experience for its global fanbase.

“With over 700 million fans worldwide, how do we understand who they are and continue to grow that audience? It’s those personalized journeys and always-on capabilities.”

Matthew Kemp, Senior CRM & Customer Service Ops Manager, F1

A circular diagram featuring icons for all the products included in the Customer 360 product suite.
c360 circle

The F1® fan experience goes from 0 to 360 with the right tools.

With Salesforce’s full portfolio of products, F1® uses best-in-class CRM apps with trusted AI and connected data to boost productivity and create personalized experiences for its fans — whether they’re at the track, at home, or on the go. Are you ready to connect with your customers in a whole new way? It all happens with the world’s #1 AI CRM.

McLaren Formula 1 Team

McLaren Racing partners with Salesforce to wow fans worldwide.

Find out how McLaren Racing is using Salesforce technology to grow its global fan base.

Learn more about F1® and how to drive your own digital transformation.