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Commerce Cloud is the platform name for a range of products that help digital and IT leaders achieve success across every aspect of ecommerce. We have bundled our commerce products into Editions, which makes it simpler for customers to buy the most complete commerce solution, no matter where you are on your commerce journey. We take a percentage of Gross Merchandise Value (GMV) based on commerce functionality needed. We also have add-on products that are available for purchase outside of our Editions. For more information, please review the detailed product breakdown on this page, or request a call with a sales representative today.
GMV is Gross Merchandise Value which is the total dollar value for merchandise sold. It is the total revenue through your website, minus tax and shipping. For Commerce Cloud Growth and Commerce Cloud Advanced Editions, we charge GMV for the revenue going through your commerce storefront only.
For orders processed through channels outside of your Commerce Cloud storefront but are leveraging Salesforce Order Management capabilities, there is a separate charge beyond the complementary limits provided with each Edition. For example, Commerce Cloud Advanced pricing is inclusive of all orders taken on your B2B or D2C Commerce storefront. For orders taken on other channels or integrated from any other third-party system, you will need to purchase Salesforce Order Management standalone.
Yes, of course. You are able to upgrade at any time as well as purchase additional products later on in your contract. We recommend engaging your account representative whenever you have questions around upgrades, add-ons, or contract information.
For existing customers, your Account Executive will be able to best assist you with your renewal. In general, existing B2B Commerce or D2C Commerce only customers will be able to leverage Commerce Cloud Growth or Commerce Cloud Advanced. Existing customers with Order Management will need to renew on Commerce Cloud Advanced. Reach out to your Account Executive to understand the best option for your organization.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-667-6389 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
