Salesforce is named a Leader for the ninth year running.
Read the Gartner report
Order Support
Drive efficiency and cut costs with ecommerce logistics built directly into your CRM.
What can you do with Order Support?
Create service agent efficiency with connected data and efficient service tools.
Seamlessly service omni-channel orders with Order Support.
Harness the full power of the Customer 360. Give agents contextual data like order history, customer records, payment terms, service tools — all on one screen.
Provide service that exceeds customer expectations with fast and easy order support.
Save agents from high-volume, low-complexity cases by 58%.*
Transform your Service Center into a revenue generator.
Transform your service center into a revenue generator that decreases costs and increases customer loyalty.
Provide agents with tools to search, price, and add items to existing orders from the service center.
Extend the power of Order Support with these related products.
Contact Center
Boost ROI in your contact center by delivering intelligent, efficient service across all channels at scale.
Digital Customer Engagement
Lower costs and boost customer satisfaction with personalized experiences on your customers' favorite channels.
Commerce Cloud
Achieve goals faster, unlock new revenue, and drive automation with the most flexible ecommerce platform.
Get the most out of your ecommerce customer support with thousands of partner apps and experts.
Stay up to date on all things commerce.
Sign up for our monthly commerce newsletter to get the latest research, industry insights, and product news delivered straight to your inbox.
Learn new skills with free, guided learning on Trailhead.
Hit the ground running with Order Support tips, tricks, and best practices.
Ready to take the next step with the Commerce Cloud?
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Stay up to date.
Get the latest research, industry insights, and product news delivered straight to your inbox.
Order Support FAQ
Order support is the process of canceling, returning, reshipping, or adding forgotten items to orders. Agents can seamlessly track orders placed, understand contextual details about an order, and take action with efficient tools all in one centralized place.
Order Support is built directly into your CRM and service console so you can differentiate your customers order support experience like efficient returns, order entry or self service experiences like frictionless returns through AI chatbots.
Bring together connected customer data and actionable support tools like cancelations or returns for seamless service experiences. Order Support is embedded directly into your service center, eliminating switching between systems so you can focus on creating great service experiences for customers.
Drive service agent efficiency, cut costs with faster resolutions, and offer self-service solutions for memorable post purchase experiences.