Salesforce Order Management Pricing
Deliver flexible, omnichannel order management anywhere in the world.
First, choose the right Salesforce Order Management edition for your business needs.
Salesforce Order Management — Order Visibility
Order visibility only, integrated from any third-party system.
.25% Gross Merchandise Value
/Order
(Billed annually)
- Native Integration to Service Cloud
- Preintegration in B2C and B2B Commerce
- International Localization Features
Salesforce Order Management — Growth
Get AI-powered return insights and smart order orchestration for complex distribution networks.
1% Gross Merchandise Value
/Order
(Billed annually)
- Complete Lifecycle Management
- Distributed Order Management
- Omni-Channel Inventory Up to 50 Locations
Deliver flexible order management, anywhere.
Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Innovate and grow faster with pre-built apps and expertise on AppExchange.
Ready to take the next step with the Commerce Cloud?
Talk to an expert.
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Salesforce Order Management Pricing FAQ
Salesforce Order Management is the latest product in the commerce portfolio that helps you manage, fulfill, and service orders at scale by putting the customer at the center of every post-purchase experience.
There are no product prerequisites for purchasing Salesforce Order Management. However, one of Order Management’s strengths is its prebuilt integration with Commerce Cloud. You can start ingesting and processing orders with just admin credentials to connect the clouds.
No, Salesforce Order Management is a standalone product. However, bundling Salesforce Order Management with Service Cloud will help you seamlessly service online orders. Together, they can create simple, guided experiences with Lightning Flow and give you the power to engage with customers on any messaging, web, or mobile channel. They’re a great pair.
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-664-9073 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-664-9073 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
