Connect the entire communications customer lifecycle.
Find and sign up the best customers, increase revenue faster, fulfill orders seamlessly, and decrease customer churn — with the #1 AI CRM for communications.
Find and sign up the best customers, increase revenue faster, fulfill orders seamlessly, and decrease customer churn — with the #1 AI CRM for communications.
*FY24 Customer Success Metrics
Check out how these purpose-built solutions for the communications industry can help your business.
Grow your revenue streams faster by giving sellers AI-powered propensity to buy insights and tailored product recommendations — powered by the #1 AI CRM for communications — that help close more deals faster.
Make your service agent’s job easier by connecting billing, telecom BSS, OSS, and CRM data in one place. Generative AI knowledge and answers built into the service console makes agents smarter and helps them respond faster.
Achieve fiber build ROI faster by understanding where to build, attracting new subscribers, and onboarding them seamlessly. Personalize every customer experience with the power of integrated data activated with AI.
Make buying or selling service to another service provider easy. Create and manage your product portfolio and simplify your inter-carrier wholesale transactions using industry-standard APIs on the world’s #1 AI CRM for communications.
Unifying your data on Salesforce lets you activate it with AI and intelligently reduce order fall out — saving time and lowering operational costs.
Salesforce unifies your customer data and — with the power of AI — creates highly personalized marketing journeys that grow customer lifetime value.
Transform and simplify the mission critical “middle office” with Communications Cloud. It is purpose-built for communications service providers, and includes applications, a data model, and integrations -- all for the communications industry. Best of all, it's built on the power of Salesforce CRM.
From support, expert guidance, and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your investment.
Try Communications Cloud free for 30 days. No credit card, no installations.
Ready to transform your communications business?
Salesforce for Communications is the #1 AI CRM packaged, configured, and purpose-built for the communications sector. Companies can integrate and access shared customer data, built-in predictive and generative AI, and automate processes to lower costs, boost productivity, and drive efficient growth.
Salesforce for Communications is a communications CRM that offers a complete suite of solutions for every step of the customer lifecycle - across marketing, sales, order delivery, and service. Every solution has AI and automation built in. Cutomers reap ROI faster and improve customer experiencies.
First, think about your main challenges and business goals. Then, get to know our Communications CRM solutions on this page to guide you to the right solution and how Salesforce Customer 360 can help. Sign up for our free Trial Org to get a taste of how Communications Cloud can help your business.