AI-for-Communications

Trusted AI for Communications

Communications AI equips businesses with trusted AI solutions that grow revenue and reduce churn. With a Data Cloud foundation for Communications Cloud, telcos can ground their prompts in relevant business context like billing, usage, bandwidth, and uptime to embed AI right in the flow of work.

The AI opportunity for Communications

As communications service providers look to accelerate and scale sales, AI can reduce quoting errors and time from lead to order. Growing and maintaining customer relationships is now enhanced with AI-powered customer service, reducing cost to serve while increasing retention.

47 %

of CSPs believe that most AI-based customer interactions will be completely autonomous in the next 2 years

75 %

of CSPs agree that a unified data and AI strategy would save costs related to redundant processes

28 %

increased productivity in communications service providers due to generative AI

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Explore top use cases in communications

Get started on your AI journey today with these AI capabilities available in Communications Cloud.

Billing Inquiry Management

Augment your customer service agents with generative AI to provide personalized, proactive customer support and resolve billing inquiries faster.

Offer Matching

Offer Matching

Improve customer satisfaction and retention by always offering the best pricing and offers compared to competition.

Quick Quote

With Quote Generation, sellers can create quotes faster and more accurately.

SLO Monitoring for Upsells

Personalized Upselling

Utilize Service Level Objective (SLO) monitoring to proactively service customers experiencing degradation and identify upsell opportunities.

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