
Agentforce for Communications
Drive efficiency and grow revenue with the leading digital labor platform, delivering enhanced customer service and streamlined operations for telecom companies.
Drive efficiency and grow revenue with the leading digital labor platform, delivering enhanced customer service and streamlined operations for telecom companies.
Agentforce for Communications is an agentic AI solution that provides automated, 24/7 support for telecom companies, leveraging the Salesforce Platform and purpose-built Communications Cloud to deploy configurable AI agents.
Industry expertise on the unique jobs-to-be-done across communications businesses.
Unstructured and structured industry data across sources harmonized for the right context and used through communications data models.
Deep industry actions that cater to communications industry personas surfaced through Communications Cloud.
Easily integrates with platform and third-party systems to leverage data and trigger actions across the entire telecom ecosystem.
Agentforce for Communications includes pre-built billing resolution skills that augment the customer service team by providing immediate access to billing details and resolving disputes, reducing customer wait times and allowing service reps to focus on complex cases.
Agentforce for Communications, with pre-built skills in quoting and ordering, streamlines the creation of quotes and orders, enabling faster sales cycles and simplifying the process for both sales reps and customers.
Create tailored AI agents for your industry with communications industry data and processes. Reimagine customer experiences with AI-powered digital labor, augment service operations with scalable, efficient support, and ensure network reliability with embedded automation.
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AI agents in telecom are artificial intelligence systems that automate and optimize various telecommunications operations. These agents can handle customer service inquiries, network management, and even predictive maintenance, using machine learning algorithms to improve over time. For example, while traditional AI might have limited scope to their tasks and require humans in the loop, AI agents are built to make independent decisions in real time.
AI agents enhance efficiency, reduce costs, and provide personalized experiences for users, making telecom services more reliable and responsive. By analyzing vast amounts of data, AI agents can identify patterns and anomalies, enabling proactive solutions and tailored recommendations to transform how telecom companies interact with customers and manage infrastructure.
Agentic AI in telecommunications refers to advanced artificial intelligence systems designed to act autonomously, making decisions and performing tasks on behalf of users or service operators. In telecom, agentic AI applies autonomous decision-making at scale, handling massive volumes of network activity and customer requests with speed and precision. These agents help manage network traffic, troubleshoot outages, and assist with customer interactions.
Agentic AI works continuously, analyzing conditions and executing responses that would otherwise require manual review or escalation. By monitoring systems, making decisions, and taking real-world action without being prompted, AI agents in telecom help resolve issues, reconfigure systems, or reallocate resources on the fly.
Agentic AI brings a new level of intelligence and autonomy to telecom operations, helping teams work faster and reduce friction. Benefits include enhanced operational efficiency, improved customer experience, real-time responsiveness, and cost savings.
Agentic AI is useful across the BSS and OSS stack in telecommunications. It can handle network optimization and management, autonomous customer support, predictive maintenance, fraud detection and prevention, network self-healing, and energy efficiency management.
Agentforce for Communications is a cloud-based agentic AI platform for the telecom industry built on Salesforce’s deeply unified platform. It optimizes customer service through multi-channel support, automates complex workflows, and enhances sales and marketing efforts with advanced analytics. Agentforce also facilitates efficient billing, provisioning, and network management, to deliver seamless operations and superior customer experiences. By integrating AI and real-time insights, Agentforce boosts productivity, reduces costs, and drives innovation, making it an essential solution for telecom companies aiming to stay ahead in a rapidly evolving market.
The benefits of Agentforce for Communications include enhanced customer engagement through personalized interactions, streamlined operations with automated workflows, and improved data accuracy with real-time analytics. It boosts service and sales rep productivity, reduces operational costs, and accelerates service delivery. Agentforce also supports robust compliance and security measures, ensuring data protection and regulatory adherence. With its scalable and flexible architecture, it adapts to the unique needs of telecom businesses, driving growth and customer loyalty.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.