Optimize Telecom Customer Service
Enhance service teams value delivery across customer touchpoints with our telecom customer service software. Make service agent’s jobs easier by connecting billing, BSS, OSS, and CRM data. Generative AI knowledge and answers built into the service console make agents smarter and customers happier.
See how customers are transforming their telecom customer service with Salesforce
Increase agent productivity and reduce customer churn.
Deliver highly personalized experiences consistently with connected customer data and AI-guided next steps and recommendations.
Reduce cost to serve with automation and intelligent workflows.
Communications Cloud
Reduce average handling time and agent training time by managing customer billing and payment-related processes directly in the Salesforce service console with Billing Inquiry Manager. AI helps agents quickly solve the #1 reason why customers call in — billing inquiries.
Flawlessly automates the fulfillment of asset-based service orders as they are captured with Order Management. Easy-to-configure and dynamic workflows that pull from our purpose-built, communications product catalog — making the ordering process seamless.
Deliver answers faster and boost agent response times with automation.
Service Cloud
Two-thirds of customers prefer chatbots for quick communication with brands. Omnichannel routing enables customers to shift channels based on convenience and case complexity without having to repeat themselves.
Save precious service agent time and gets customers the right anwer faster with chatbots that answers questions so your agents don't have to. AI quickly surfaces knowledge articles and collects customer information prior to agent handoff so issues are resolved faster.
Easily complete process automations and extend existing workflows to AI-powered chatbots across any digital channel with step-by-step guides letting your team save time and improve overall program efficiency.
Pre-built development templates and declarative builder tools help your teams configure and deploy code faster. And AI-driven insights and data help you make improvements faster. We've done some of the heavy lifting so your IT teams don't have to.
Accelerate onboarding and increase productivity with AI & collaboration.
Slack
Resolve cases and incidents faster by swarming around issues in real-time with experts across the enterprise and field.
Reduce agent onboarding time and costs with east-to-build task workflows and a self service place containing a rich history of topics, issues and answers.
Complete your personalized service solution with these Salesforce products.
Service Cloud
Deliver personalized support at scale with AI that you can trust. Transform how service teams deliver value across every customer touchpoint — from customer experience, engagement, processes, automation, field service and service operations.
MuleSoft
MuleSoft’s unified platform provides you with connected experiences, products, and services.
Field Service
Power the future of field service with the #1 AI platform for field service, built on Einstein 1.
Tableau
Do more with your data with scalable insights. Boost productivity and decision-making with AI.
Data Cloud
Empower teams to engage customers at every touchpoint with relevant insights and contextual data.
Marketing Cloud
Get to know your customers through unified profiles. Personalize offers across any channel with AI. Build lasting relationships that drive business growth.
Sales Cloud
Empower sales teams with data from any source and trusted AI for sellers, employees, and partners.
Build the perfect telecom customer service solution with our help.
Get in touch today and our experts will guide you through the process, step by step:
- Choose the right Communications Cloud edition
- Add products/features needed, if not already included
- Customize the final results with apps, service, support
Get the most out of telecom customer service software with thousands of partner apps and experts.
Learn new skills with free, guided learning on Trailhead.
Hit the ground running with telecom customer service solution tips, tricks, and best practices.
Ready to take the next step with the world's #1 AI CRM for communications?
Start your trial.
Try Communications Cloud free for 30 days. No credit card, no installations.
Talk to an expert.
Ready to transform your communications business?
Telecom customer service solution FAQ
Communications Cloud is a cloud-based BSS suite with an industry-specific product catalog, configure-price-quote tools, and purpose-built apps for consumer and business use cases. It has options for contract lifecycle management, order management, systems integration, analytics, and self-service.
Engineered specifically for mobile, fixed line, and converged service providers, this telecom customer service software helps B2C, B2B, and wholesale service providers launch offers faster, grow revenue, and improve the customer experience while reducing their cost to serve.
Salesforce offers a modular suite of capabilities as part of the telecom customer service solution built to evolve and transform business operations. Salesforce integrates flexibly with third-party systems through prebuilt APIs, web services and industry standars like TM Forum.
