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Simplify Telecom Order Management
Automate the quote-to-activation process, minimize order fallout, and reduce process complexity with an order management system built for telecom.
Communications companies are optimizing order orchestration with Salesforce.
Transform your relationships with customers by orchestrating orders perfectly every time.
Deliver seamless omni-channel experiences, including self service, which are critical to turning prospects into customers and reducing churn with a telecom-specific order management system.
Communications Cloud
Supercharge your Customer 360 with Communications Cloud's industry-specific features.
Simplify the mission critical ‘middle office’ with Communications Cloud. A purpose-built product for communications service providers, it includes applications, integrations, and a data model. Best of all, it's built on the power of the world's #1 AI CRM.
Take the worry out of pricing and quoting with a CPQ engine that supports attribute-based pricing and complex contracts. Eligibility, qualification, availability rules, and context-sensitive pricing ensure products are correctly configured, compatible, and delivered at the right price for each customer. Our CPQ is certified by TM Forum for both SID and eTOM.
Make it easy for product designers and administrators to easily build and deploy workflows, integrations, and experiences across channels Quickly adapt to every market fluctuation with a catalog-driven approach, making it easy for service providers to design and launch new offers and services
Automate and simplify the quote-to-activation process.
Onboard new subscribers faster and increase dispatchers' productivity. Organize agents by availability and skill to identify the ideal candidates for each appointment. Keep everyone on track with a mobile app that delivers the precise information necessary to improve first-time fix rates.
Take the guess work out of order fulfillment and manage customer expectations with visualization tools that track orders as they move through the various business milestones giving you increased transparency to reduce revenue loss.
Deflect cases and resolve issues faster with intelligent chatbots. Get started quickly with an intuitive point-and-click interface that lets you build and launch bots in minutes. Automate routine requests, guide customers through next steps, or route them to the right agent.
Slack
Swarm with stakeholders, vendors, partners, and customers.
Improve service team productivity with case swarming in Slack. Instantly collaborate to solve cases, address incidents, and complete field service requests faster. Save time by capturing learnings into knowledge articles in Slack, which can then be edited and published in Salesforce. Get a complete view of your swarming metrics with out-of-the-box reports and dashboards.
Fulfill orders perfectly with these additional Customer 360 products.
Service Cloud
Deliver personalized support at scale and transform how service teams deliver value to customers.
Communications Cloud
Run your communications business smarter, faster, and more efficiently with Communications Cloud.
Slack
Slack brings conversations, collaboration, and automation together with the #1 AI, at the workplace.
Data Cloud
Empower teams to engage customers at every touchpoint with relevant insights and contextual data.
Field Service Cloud
Power the future of field service with the #1 AI platform for field service, built on Einstein 1.
Build the perfect telecom solution with our help.
Get in touch today and our experts will guide you through the process, step by step:
- Choose the right Communications Cloud edition
- Add products/features needed, if not already included
- Customize the final results with apps, service, support
With Salesforce, our team is happier and more productive, customers are more satisfied, and we’re smashing our targets. I’m excited to see what comes next.
Arkaitz Jauregui CremersVP, Customer Operations, KPN
Get the most out of your telecom order management system with thousands of partner apps and experts.
Learn how to fulfill the perfect order with Salesforce for Communications.
Ready to take the next step with the world's #1 AI CRM for communications?
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Try Communications Cloud free for 30 days. No credit card, no installations.
Watch a demo.
Learn how Communications Cloud powers customers' success.
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Ready to transform your communications business?
Telecom Order Management FAQ
In the telecommunications industry, order management is the process of fulfilling customer orders for goods & services. This process involves taking the order, validating it, provisioning the service, and tracking the order until it is fulfilled. Effective order management is crucial for ensuring that customers receive their services on time and accurately.
A configure, price, quote (CPQ) engine that supports attribute-based pricing and highly complex contracts helps ensure that the quoted solution is right for your customer. Advanced order-capture and guided selling capabilities offer best-fit products and services to customers across different businesses.
Industries Order Management controls the interactions with third-party fulfillment systems, such as billing, shipping, workforce management, and inventory, and dynamically generates, sequences, and monitors tasks in the orchestration plan. Fulfillment system interaction logic can be configured using a next-generation Extract, Transform, and Load workbench. It is supported by the ability to customize fulfillment system interaction logic at a much deeper level, if needed, via Salesforce APEX. Industries Order Management also supports asynchronous and synchronous fulfillment system interactions for long-running orders.
Telecom order management system helps support manual tasks within the workflow that’s human interaction dependent. This includes the ability to automatically route tasks to specific users for handling, guided manual task resolution, as well as bulk task re-assignment and completion functions.
