A dashboard with metrics related to order delivery, including order accuracy.

Fulfill the Perfect Order

Automate the quote-to-activation process, minimize order fallout, and reduce process complexity with an order management system built for telecom.

Communications companies are optimizing order orchestration with Salesforce.

T-Mobile customer story
Telecom Argentina customer story
Telus customer story
KPN customer story

Communications Cloud

Supercharge your Customer 360 with Communications Cloud's industry-specific features.

Simplify the mission critical ‘middle office’ with Communications Cloud. A purpose-built product for communications service providers, it includes applications, integrations, and a data model. Best of all, it's built on the power of the world's #1 AI CRM.

A portal with a customer chat that has a case number and Einstein alerts.

Take the worry out of pricing and quoting with a CPQ engine that supports attribute-based pricing and complex contracts. Eligibility, qualification, availability rules, and context-sensitive pricing ensure products are correctly configured, compatible, and delivered at the right price for each customer. Our CPQ is certified by TM Forum for both SID and eTOM.

A Product Designer page with business internet essentials console that offers a unified customer experience.

Make it easy for product designers and administrators to easily build and deploy workflows, integrations, and experiences across channels Quickly adapt to every market fluctuation with a catalog-driven approach, making it easy for service providers to design and launch new offers and services

A dashboard for Product Designer with specifications of a product.
A portal with a customer chat that has a case number and Einstein alerts.
A Product Designer page with business internet essentials console that offers a unified customer experience.
A dashboard for Product Designer with specifications of a product.

Automate and simplify the quote-to-activation process.

Onboard new subscribers faster and increase dispatchers' productivity. Organize agents by availability and skill to identify the ideal candidates for each appointment. Keep everyone on track with a mobile app that delivers the precise information necessary to improve first-time fix rates.

A field service console showing candidates and a notification for new appointment.

Take the guess work out of order fulfillment and manage customer expectations with visualization tools that track orders as they move through the various business milestones giving you increased transparency to reduce revenue loss.

A customer dashboard with details about order fulfillment and order delay

Deflect cases and resolve issues faster with intelligent chatbots. Get started quickly with an intuitive point-and-click interface that lets you build and launch bots in minutes. Automate routine requests, guide customers through next steps, or route them to the right agent.

A customer self service account portal at Quadstar and Einstein bot guiding through common tasks.
A field service console showing candidates and a notification for new appointment.
A customer dashboard with details about order fulfillment and order delay
A customer self service account portal at Quadstar and Einstein bot guiding through common tasks.

Slack

Swarm with stakeholders, vendors, partners, and customers.

Improve service team productivity with case swarming in Slack. Instantly collaborate to solve cases, address incidents, and complete field service requests faster. Save time by capturing learnings into knowledge articles in Slack, which can then be edited and published in Salesforce. Get a complete view of your swarming metrics with out-of-the-box reports and dashboards.

A woman on a laptop talking to a man about Communications Cloud, a CRM for the telecom industry.

Build the perfect telecom solution with our help.

Get in touch today and our experts will guide you through the process, step by step:

  • Choose the right Communications Cloud edition
  • Add products/features needed, if not already included
  • Customize the final results with apps, service, support

Get the most out of your telecom order management system with thousands of partner apps and experts.

Learn how to fulfill the perfect order with Salesforce for Communications.

Orchestrate the Perfect Order FAQ

A configure, price, quote (CPQ) engine that supports attribute-based pricing and highly complex contracts helps ensure that the quoted solution is right for your customer. Advanced order-capture and guided selling capabilities offer best-fit products and services to customers across different businesses.

Industries Order Management controls the interactions with third-party fulfillment systems, such as billing, shipping, workforce management, and inventory, and dynamically generates, sequences, and monitors tasks in the orchestration plan. Fulfillment system interaction logic can be configured using a next-generation Extract, Transform, and Load workbench. It is supported by the ability to customize fulfillment system interaction logic at a much deeper level, if needed, via Salesforce APEX. Industries Order Management also supports asynchronous and synchronous fulfillment system interactions for long-running orders.

Telecom order management system helps support manual tasks within the workflow that’s human interaction dependent. This includes the ability to automatically route tasks to specific users for handling, guided manual task resolution, as well as bulk task re-assignment and completion functions.