Give your B2B sellers AI-powered propensity to buy insights and tailored product recommendations to help them prioritize the right B2B, B2C, and wholesale deals and close them faster. Only Salesforce delivers this kind of modular, digital BSS.
Sell smarter and increase cross-sell with the communications industry's leading cloud BSS. Sellers are more efficient and effective using pre-built templates, workflows, and AI guidance.
Sales Cloud
Accelerate the time to close with guided selling and AI-powered deal insights. Predict future sales with visibility into pipeline and forecasts. Scale easily with automated sales processes and workflows — all built on the #1 trusted AI CRM for sales.
Arm sellers with both predictive and generative AI to inform and assist them throughout the sales cycle. Automate sales processes, build stronger relationships, and guide sellers to close with Einstein Copilot -- built directly into your CRM.
Sell smarter and take action on deals with sales analytics built directly into your CRM. Surface contextual data and relevant insights from internal and external sources. Accurately forecast and understand deal trends with Sales Cloud, Data Cloud, and Tableau.
Communications Cloud
Design, test, launch, decompose, orchestrate, and manage products and offers from an enterprise-grade product catalog built for both commercal and technical products. Increase operational efficiency by integrating with third-party product catalogs, BSS, and OSS. Simplify catalog entity versioning and lifecycle management. Salesforce EPC is a certified TM Forum Information Framework (SID) product.
Manage all aspects of your catalog offerings without going to multiple systems. Quickly define product definitions, pricing, and structure while you increase productivity for product marketing and admin teams. Seamlessly align both commercial and technical products and easily define foundational metadata components used to create product templates and offers—all without writing a single line of code. Product Designer is your go-to Enterprise Product Catalog application for managing all aspects of your catalog offerings shared across Configure-Price-Quote (CPQ), Contract Lifecycle Management, and Order Management systems.
Make it easier for your pricing design users to focus only on the features they need. Create and maintain product pricing, promotions, associated pricing rules, and related pricing metadata with the next generation pricing designer.
Communications Cloud
Take the worry out of pricing and quoting with the industry-leading CPQ engine that supports attribute-based pricing and highly complex contracts. Advanced order-capture and guided selling capabilities offer best-fit products and services to customers across different businesses. Eligibility, qualification, and availability rules, and context-sensitive pricing will ensure that products are correctly configured, compatible, and delivered at the right price for each customer. Our CPQ is certified by TM Forum for both SID and eTOM.
Improve sales operations efficiences with unified large-transaction selling experience like guided flows. Reduce operational efforts with user interface (UI) components, communication industry-specific data models, business processes, product models, and application logic that support large-transaction enterprise quotes. Decrease quote and order handle time with rapid attribute configuration.
Efficiently manage sales contracts and maintain the entire life cycle of contracts associated with opportunities, orders, quotes or other Salesforce custom objects. CLM integrates contract creation with the sales process, which means contracts are carried forward through the different stages of a sale from opportunity to quote to order. You can also create standalone contracts that are not part of any sales process. For example, you can create non-transactional contracts such as NDAs or partner agreements.
Empower sales teams with data from any source and trusted AI for sellers, employees, and partners.
Run your communications business smarter, faster, and more efficiently with Communications Cloud.
Leverage AI-powered advanced analytics for CSPs. Drive sales success and customer engagement on the world’s #1 CRM
Boost productivity with industry-compliant APIs. Streamline service and order operations with TM Forum integrations.
Empower teams to engage customers at every touchpoint with relevant insights and contextual data.
Get in touch today and our experts will guide you through the process, step by step:
With Salesforce, our team is happier and more productive, customers are more satisfied, and we’re smashing our targets. I’m excited to see what comes next.
Arkaitz Jauregui CremersVP, Customer Operations, KPN
Try Communications Cloud free for 30 days. No credit card, no installations.
Learn how Communications Cloud powers customers' success.
Ready to transform your communications business?
Telecommunications sales software is designed to streamline the sales cycle, making sellers more effective and creating more revenue opportunities. Enterprise Sales Management (ESM) is a flexible sales platform that supports configuring products and bundles, pricing rules, quoting and fulfillment.
Telecommunications sales software will help you grow your revenue faster. Easily launch new products, bundles and more while improving 5G monetization. With configurable product and pricing rules, make it easy for sellers to quote across product lines, and ensure every order is fulfilled correctly.
Salesforce Communications Cloud is a cloud-based BSS suite inclusive of a communications-industry specific product catalog, configure-price-quote (CPQ) tools, and purpose-built applications for consumer and business use cases. Communications Cloud also offers optional modules for contract lifecycle management, order management, systems integration, analytics, and self-service.
