Salesforce Email Abuse Policy

With Salesforce, organizations can communicate quickly and effectively via email with their customers and leads. This feature is intended to facilitate an organization's business processes and should be used responsibly in accordance with Salesforce's Main Services Agreement.

Salesforce's Main Services Agreement prohibits users from sending unsolicited commercial email, or "spam," in violation of applicable law. Users also are prohibited from using the service to send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortuous material, including material harmful to children or in violation of third-party privacy rights.

In the event that an individual or organization fails to comply with Salesforce's policies, we reserve the right to terminate that organization's email privileges. At Salesforce, we take email abuse seriously and are committed to resolving any suspected incidents of email abuse.

If you have received unsolicited email from a Salesforce user, replying to that user to let them know that you would like to opt out of future emailings should resolve the problem.

If you have continuing difficulties with a Salesforce user, we can help you resolve the issue and trace the originator of the email. Please send an email to abuse@salesforce.com and include the complete email headers from the unsolicited email you received. See the instructions below to obtain the complete headers from Outlook or Outlook Express.

1. Open the message in a separate window.
2. In the View menu, select Options.
3. In the Message Options dialog, copy the entire contents of the Internet headers section.
4. Visit Contact Security , select “I want to report a Suspicious or Unsolicited email, or Inappropriate Content,” and click “Report Email.”
5. Use the form to provide the requested information, including the necessary email header details for Salesforce to investigate the report.

1. Open the message in a separate window.
2. In the File menu, select Properties.
3. Click the Details tab in the dialog.
4. Click Message Source.
5. Copy the entire contents of the Message Source dialog.
6. Visit Contact Security , select “I want to report a Suspicious or Unsolicited email, or Inappropriate Content,” and click “Report Email.”
7. Use the form to provide the requested information, including the necessary email header details for Salesforce to investigate the report..