For Customers
Learn more about our contracts. Explore our resources to understand your rights, obligations, and the services we offer.
Making Contracting Easy
Main Services Agreement and Order Form
To purchase our products and services, you need to accept the Main Service Agreement, which includes general terms and conditions. The order form specifies the products, services, quantities, and prices.
Data Processing Addendum
This agreement outlines the security and privacy protections we provide for our products and services.
It describes how we address global data privacy regulations.
Professional Services Agreement
This agreement contains the general terms and conditions for purchasing Professional Services from Salesforce, like implementation, customization or other advisory services.It describes how we address global data privacy regulations.
All Agreements and User Terms for Products and Services
Professional Services Agreement
Professional Services Agreement (previous versions)
Professional Services Agreement (日本版)
Professional Services Agreement (日本版) (previous versions)
Limited Engagement Professional Services Terms
Pro Bono Professional Services Agreement
Professional Services Agreement Data Processing Addendum
UK Addendum Amendment to the Professional Services Data Processing Addendum
Professional Services Agreement Security, Privacy, and Architecture
Professional Services Agreement Infrastructure and Subprocessors
B2B Commerce Use Case Limitations
Consumer Goods Cloud Retail Execution Services Contractual Restrictions
Data.com Data Assessment Agreement
Data.com Product Field List
Database.com Supplemental Terms
Digital Engagement Rate Pricing
dLite Product Terms (Non-GA)
Essentials Product Terms
Government Cloud Plus Products
Industries - Additional Contractual Limitations for Communications
Industries - Additional Contractual Limitations for Energy & Utilities
Industries - Additional Contractual Limitations for Communications, Media & Entertainment, and Energy & Utilities (CME)
Industries - Additional Contractual Limitations for Insurance
Industries - Additional Contractual Limitations for Health
Industries - Additional Contractual Limitations for Media & Entertainment
LiveMessage - Set Up Instructions
Marketing Cloud Account Engagement Permission-Based Marketing Policy
Marketing Cloud Super Message Bundles
Mulesoft - Cloud offerings SLA for Salesforce uMSA
Mulesoft - Common Public Attribution License Version 1.0 (CPAL)
Mulesoft - Features & Entitlements
Mulesoft - Dataweave Playground Commercial Free License Agreement
Net Promoter® and NPS®
Public Service Solutions Services Application Credit Multipliers
Quip Services Contractual Restrictions
Sales Cloud, Service Cloud, and Sales & Service Cloud (CRM) Contractual Restrictions
Strategic Collaboration Agreement
Supplemental Terms for Eligible Nonprofits and Educational Institutions
Supplemental Terms for Eligible Nonprofits and Educational Institutions (日本語)
Service Cloud Voice with Amazon Connect Contractual Limitations
WhatsApp Chat Messages Rate Pricing
WhatsApp Conversations Rate Card
Work.com Trial Product Terms
MuleSoft Product Support and Maintenance Terms Under Salesforce’s uMSA
Mulesoft Product Versioning and Back Support Policy
Tableau Support Programs
Standard, Premier, and Signature Success
Tableau Success Plan Addendum
Standard, Premier, and Signature Success (日本版)
Tableau Success Plan Addendum (日本版)
Slack Help Center
Commerce Cloud Signature Support Plan (End of Sale February 1, 2018)
Marketing Cloud Standard+ Success Plan (End of Sale May 15, 2016)
Mission Critical Support Terms and Conditions (End of Sale February 1, 2017)
Mission Critical Support Terms and Conditions (日本版) (End of Sale February 1, 2017)
Pardot Support Plan (End of Sale May 16, 2017)
Premier Priority Plan Terms & Conditions (End of Sale February 16, 2021)
Premier Priority Plan Terms & Conditions (日本版) (End of Sale February 16, 2021)
Signature Success Plan Terms and Conditions (End of Sale February 1, 2018)
Signature Success Plan Terms and Conditions (日本版) (End of Sale February 1, 2018)
Chatter Desktop - Order Form Supplement
Consumer Goods Cloud Package, Mobile Sync Package & Modeler - End User License Agreement / Order Form Supplement
Consumer Goods Cloud Mobile App for Android - End User License Agreement / Order Form Supplement
Consumer Goods Cloud Mobile App for iOS - End User License Agreement / Order Form Supplement
CRM Analytics for Android - Order Form Supplement
CRM Analytics for iOS - Order Form Supplement
Data.com - Order Form Supplement for Dun & Bradstreet
Data.com - Order Form Supplement for Dun & Bradstreet (previous versions)
Desk.com for Android - Order Form Supplement
Desk.com for iOS - Order Form Supplement
Einstein Features - Order Form Supplement
Events Mobile App for Android - End User License Agreement
Events Mobile App for iOS - End User License Agreement
Field Service Mobile App for Android - Order Form Supplement
Field Service Mobile App for iOS - Order Form Supplement
Gmail Integration - Order Form Supplement
Insights - Order Form Supplement
Lightning Extension - End User License Agreement
Lightning Knowledge Migration Tool - Terms of Service
Limits Monitor for iOS - End User License Agreement
Marketing Cloud Collect Console - Order Form Supplement
Messaging for In-App and Web SDK Order Form Supplement - Order Form Supplement
Microsoft Teams Integration - Order Form Supplement
Mobile Publisher - Order Form Supplement
Mobile Publisher Delegated Distribution (Delegate Model) - Order Form Supplement
Mulesoft Software - End User Licence Agreement
MuleSoft Software - Order Form Supplement
Order Form Supplement for Salesforce’s Outlook Integration or Salesforce Contracts Connector for Word, or Salesforce Disclosure and Compliance Hub Connector for Word
Quip Mobile Application for Android - End User License Agreement / Order Form Supplement
Quip Mobile Application for iOS - End User License Agreement / Order Form Supplement
Radian6 & Social Studio for iOS - Order Form Supplement
Salesforce Anywhere for Android - Order Form Supplement
Salesforce Anywhere for iOS - Order Form Supplement
Salesforce Authenticator for Android - License Agreement & Order Form Supplement
Salesforce Authenticator for iOS - License Agreement & Order Form Supplement
Salesforce Chatter for BlackBerry - Order Form Supplement
Salesforce Community Page Optimizer - End User License Agreement / Order Form Supplement
Salesforce for Android - Order Form Supplement
Salesforce for iOS - Order Form Supplement
Salesforce for Zoom - Order Form Supplement
Salesforce Inbox Desktop App - End User License Agreement / Order Form Supplement
Salesforce Inbox Mobile App for Android - End User License Agreement / Order Form Supplement
Salesforce Inbox Mobile App for iOS - End User License Agreement / Order Form Supplement
Salesforce IQ CRM - Order Form Supplement
Salesforce Maps Live Tracking: Connected Device - Order Form Supplement
Salesforce Maps Live Tracking: GM - Order Form Supplement
Salesforce Maps Live Tracking: Mobile for Android - End User License Agreement / Order Form Supplement
Salesforce Maps Live Tracking: Mobile for iOS - End User License Agreement / Order Form Supplement
Salesforce Mobile for BlackBerry - Order Form Supplement
SalesforceA for Android - Order Form Supplement
SalesforceA for iOS - Order Form Supplement
Service Cloud Mobile App for Android - Order Form Supplement
Service Cloud Mobile App for iOS - Order Form Supplement
Slack for Android - End User License Agreement / Order Form Supplement
Slack for Desktop - End User License Agreement / Order Form Supplement
Slack for iOS - End User License Agreement / Order Form Supplement
Slack Integrations for Salesforce - End User License Agreement / Order Form Supplement
Social Customer Service - Order Form Supplement
Social Studio - Order Form Supplement for Agencies and Resellers
Social Studio for Android - Order Form Supplement
Tableau Products - Order Form Supplement
Trailhead GO for Android - End User License Agreement / Order Form Supplement
Trailhead GO for iOS - End User License Agreement / Order Form Supplement
Vlocity DX - Order Form Supplement
Vlocity for Android - End User License Agreement / Order Form Supplement
Vlocity for iOS - End User License Agreement / Order Form Supplement
Vlocity OmniStudio Project Explorer Chrome Extension - End User License Agreement / Order Form Supplement
More documentation
Trust and Compliance Documentation
Information around security, privacy, architecture, third-party terms, and subprocessor information, broken out by clouds and services.
Security and privacy of your data is our #1 priority.
Find out how Salesforce helps you to operate globally in compliance with applicable privacy laws. Learn more about our robust, comprehensive, and transparent privacy and security program.
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