Based on CRM revenue in 2016, Salesforce achieved greater revenue gain and market share growth than any other CRM vendor
Salesforce also recognized as the market share leader in sales applications, customer service applications and marketing applications
SAN FRANCISCO— May 18, 2017— Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the fourth consecutive year it has been named the #1 CRM provider by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker. Salesforce grew its overall market share position and increased its revenue more than any other Customer Relationship Management (CRM) vendor. In fact, Salesforce increased its market share in 2016 by more percentage points than the rest of the top ten CRM vendors combined. Additionally, Salesforce has been named the market share leader in sales applications, customer service applications and, for the first time, marketing applications.
“Our continued leadership in the CRM market validates Salesforce’s unparalleled ability to empower companies to deliver amazing experiences that transform customer relationships,” said Alex Dayon, president and chief product officer, Salesforce. “CRM has never been more important than it is today, and no other enterprise software company can match the innovation, breadth and depth of Salesforce’s Intelligent Customer Success Platform.”
Salesforce: The Global Leader in CRM
Since its founding 18 years ago, Salesforce has been a pioneer and leader in enterprise cloud computing, singularly focused on CRM. Last year, the company was named the Innovator of the Decade by Forbes, and continues to focus on delivering market-leading solutions for customers. Salesforce technology is trusted at scale, and today facilitates more than 50 billion customer interactions a month for a global community of more than 150,000 customers.
With a relentless commitment to customer success, Salesforce continues to reimagine CRM for today’s digital world. In 2016, Salesforce introduced Salesforce Einstein, making the world’s #1 CRM also the world’s smartest CRM with artificial intelligence (AI). Salesforce Einstein allows companies to harness the power of AI to deliver smarter, more personalized and predictive customer experiences across sales, service, marketing, commerce and more. Salesforce also offers Trailhead, an online, interactive learning platform that enables anyone to learn the technologies and business skills necessary to land the jobs of today and tomorrow, all for free.
Fastest-Growing Top Five Enterprise Software Company
Salesforce is the fastest-growing top five enterprise software company in the world today. With a portfolio of products—spanning sales, service, marketing, commerce, communities, analytics, IoT and app development—all on a single trusted cloud platform, companies of every size and industry rely on Salesforce’s Intelligent Customer Success Platform to help them connect with their customers in entirely new ways.
Connect with Salesforce
• Like Salesforce on Facebook: http://facebook.com/salesforce.
• Follow @salesforce on Twitter: http://twitter.com/salesforce.
Source: IDC Worldwide Semiannual Software Tracker, May 2017. Please note that sales applications, customer service applications, and marketing applications refer to IDC-defined functional markets within the broader CRM applications market.
About Salesforce
Salesforce helps organizations of any size reimagine their business with AI. Agentforce — the first digital labor solution for enterprises — seamlessly integrates with Customer 360 applications, Data Cloud, and Einstein AI to create a limitless workforce, bringing humans and agents together to deliver customer success on a single, trusted platform. Visit www.salesforce.com for more information.
