SAN FRANCISCO—AUGUST 28, 2019—Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the fourth consecutive year, Salesforce has been named a Leader by Gartner Inc. in its 2019 Magic Quadrant for Digital Commerce.

"Brands need an AI-first commerce platform to deliver the premium digital commerce experience that the market demands," said Mike Micucci, CEO, Salesforce Commerce Cloud. "With Salesforce Commerce Cloud, our customers are armed with the intelligence, tools and ecosystem they need to successfully drive revenue and scale globally."

Gartner defines a digital commerce platform as “the core technology enabling customers to purchase goods and services through an interactive and self-service experience. The platform provides necessary information for customers to make their buy decisions, and uses rules and data to present fully priced orders for payment. The platform must have out-of-the-box capability or the APIs to support a self-service, interactive commerce experience that includes: storefront, product catalog navigation, product pages, shopping cart, check-out, customer account. The commerce product must support, out of the box, the ability to search for a product, add products to a cart, and fully price an order inclusive of product, customer- and order-level discounts or promotions. The commerce product must support interoperability with customer, product, content, and order functionality and data via APIs.”

About Salesforce Commerce Cloud

Salesforce Commerce Cloud is a leading commerce platform that empowers brands to unify customer experiences across all points of commerce, including mobile, web, social and store. From shopping to fulfillment to customer service, Commerce Cloud delivers personalized shopping experiences at scale. Powered by Einstein AI, Commerce Cloud arms brands with the intelligence and insights necessary to drive engagement, conversion, revenue and customer loyalty. 

Additional Information

  • A complimentary copy of the 2019 Gartner Magic Quadrant for Digital Commerce is available here 
  • Read the Salesforce blog post about the 2019 Gartner Magic Quadrant for Digital Commerce here
  • Learn more about Salesforce Commerce Cloud here

Connect with Salesforce

Source: Gartner, Magic Quadrant for Digital Commerce, Penny Gillespie, Christina Klock, et al., 22 August, 2019.

* In a previous version of the report, Salesforce was listed as Demandware because it acquired the company in 2016.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

 

 

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