If you want to run a commerce business, you need Salesforce. So what puts Commerce Cloud ahead of Shopify? Smarter AI. Huge revenue gains. Happier customers. International growth that’s only possible with the long-standing leader in enterprise ecommerce. Don’t take our word for it — get hands-on with Commerce Cloud for yourself in our interactive demo.
* Source: FY24 Salesforce Success Metrics. Data is aggregated from 416 customers across 9 countries"
Looking to scale your business? So was Black Rifle Coffee Company. Learn how the switch to Salesforce helped the brand grow revenue and efficiency.
Grow internationally by managing multiple brands and sites from one place. Localize language, currency, and catalog while sharing rules, promos, and business logic across your org.
A connected data strategy gives you a complete view of customers, streamlines operations, and drives personalized experiences at every touchpoint. Ensure data accuracy, real-time insights, and seamless integration.
Grow revenue by bringing your business together across every customer interaction, with native connections between commerce, marketing, sales, service, and more.
Get a prebuilt decoupled storefront, scalable APIs, extensive integrations, and implementation accelerators. Boost developer productivity, speed up value delivery, and lower costs.
We ensure high-level security and performance along with automatic updates, GDPR tools, PCI and HIPAA compliance, staging environments, and performance monitoring.
Shared success is our core focus. Enjoy expert coaching, 24/7 phone support, and developer assistance to maximize your busy seasons and optimize conversions.
Commerce Cloud allows you to put custom attributes on almost everything. We had to use plug-ins on Shopify, they're not quite there yet."
Colin TracyDirector, Engineering, Black Rifle Coffee Company
Create a seamless shopping journey, from discovery to checkout, across channels. Agentforce reasons, learns, and adapts. Integrated with ecommerce sites and messaging apps, it taps into enterprise-wide data to deliver natural conversations and streamline purchases. That means direct shopper engagement, something Shopify's merchant-facing AI does not offer.
Give B2B buyers a consumer-grade experience. They can easily find, purchase, or reorder products with pre-negotiated pricing. Buyers can use natural language, photos, or videos to facilitate high-volume reorders and have nuanced conversations across channels, plus transactions happen faster on popular messaging apps.
Commerce agents empower merchandising teams by handling everything from site setup and personalized promotions, to product descriptions. With real-time data, Agentforce skills offer proactive recommendations to boost product performance, move slow inventory, and increase conversions. Plus, conversational insights provide valuable recommendations for continuous improvement.
Support your entire customer lifecycle, from storefront and checkout, to order management and beyond. Setup is easy on all platforms, so you can get faster time to value.
Go live with commerce faster with preintegrated payments for storefronts. Manage payments from the same place you manage your storefronts — create merchant accounts, set up multi-step or express checkout flows, and configure payments for every site.
Existing Adyen customers can leverage Salesforce Payments without having to recontract, through a Bring Your Own (BYO) provider model. Adyen customers can set up a B2B or D2C storefront and use Salesforce Payments, no need to switch payment providers or build an integration. Want to integrate to your own payment provider completely? There’s no penalty for that.
Take payments beyond just your storefront and make it work across any customer touchpoint. Generate revenue in the field, collect payments on invoices, or automate collections within Flow.
See why Gartner has recognized Salesforce as a Leader in Digital Commerce – for the ninth year in a row.
See why market awareness, AI, and developer support make Salesforce a Leader in the B2C Digital Commerce Applications 2024 Vendor Assessment.
See why Salesforce is named a Leader in technology excellence and customer impact.
Salesforce was given the highest score in the strategy category. See what makes Salesforce a Leader in B2B Commerce.
See the potential return on investment companies may realize by deploying our B2B Commerce solution.
See why business agility, AI, and easy-to-use tools make Salesforce a Leader in the B2B Digital Commerce Applications 2023-2024 Vendor Assessment.
See why Salesforce is named a leading Tier 1 vendor.
See the potential return on investment companies may realize by deploying our composable storefront solution.
Tell us a bit more so the right person can reach out faster.
Get the latest research, industry insights, and product news delivered straight to your inbox.
Experience everything Commerce Cloud has to offer in this hands-on demo.
Commerce Cloud uses a gross merchandise value (GMV) pricing model across our portfolio. Explore commerce pricing and find the right solutions for your business here.
Enterprise businesses can deliver complete commerce at scale with Commerce Cloud. With historical high availability and uptime, B2C customers can launch flash sales and Black Friday promotions without impacting performance. Get access to a wide range of enterprise features like Einstein AI, international expansion, multi-channel selling, analytics, SEO, and more. Advanced development teams can build with the tools and technology of their choice with the ultimate storefront flexibility.
Small businesses don’t need large teams of merchandisers or developers with Commerce Cloud. Launch quickly with storefront templates and automated setup flows to speed time to value. Boost conversion with proven AI-powered merchandising tools, and make profitable, data-driven decisions connected to Marketing Cloud, Service Cloud, Sales Cloud, and Data Cloud.
Yes. Commerce Cloud offers connected commerce solutions for B2C and B2B customers across all industries. B2B customers can take advantage of commerce connected to the #1 CRM, and B2C customers have the ability to build unique branded experiences, connected to the omni-channel shopping journey.
Commerce Cloud follows a unique business model based on shared success. This includes our growth-driving innovation, a commitment to trusted uptime, and success services every step of the way. It's a proven process, as customers moving to Commerce Cloud from Shopify have seen a 27% increase in ROI, 30% faster decision-making, and a 30% increase in productivity using Einstein AI per FY24 Salesforce Customer Success Metrics.
