Why Salesforce over ServiceNow? Because IT service management capabilities are not enough to deliver differentiated customer service. Salesforce's complete platform brings CRM apps, data, AI, and workflows together to drive customer engagement that your ITSM can’t.
Source: 2024 Salesforce Success Metrics. Customers who switched from ServiceNow to Salesforce.
Data is aggregated from up to 362 customers across nine countries.
You need more than a workflow engine. The Einstein 1 Platform unifies data, AI, CRM, workflows, and security in a single, comprehensive platform so you can streamline complex processes and deliver seamless customer journeys.
Leverage and extend customer processes, workflows, and automations across your enterprise with Agentforce. Deploy integrated conversational AI across every application on our platform and grounded on all your enterprise data.
Don’t settle for limited customer context. By unifying and harmonizing your enterprise data, Data Cloud helps your teams expedite case handling processes, drive revenue growth, and increase customer lifetime value.
Power the shift from humans to AI-first service with Service Cloud. On average, customers deflect 30% of cases via Self-Service and increase the first-time fix rate by 31% with Field Service.
Say goodbye to complex upgrade projects that could impact your business--there's only one version of Salesforce. Salesforce has provided pretested, backwards-compatible, near-zero downtime upgrades for decades.
Customize Salesforce with clicks not code, extend capability with 440+ AppExchange solutions, or choose from our ecosystem of partners building apps, integrations, and extensions to solve your specific business needs.
Grow trusted relationships, increase productivity, reduce cost to serve, drive personalization, and scale compliance on the #1 AI CRM for financial services.
Transform your business and operational systems with Communications Cloud. Streamline the quote-to-order process, improve time to market, and fuel seamless experiences at scale.
Unify and harmonize data on a compliance-enabled cloud and innovate faster with a low-code application platform, tailored for government agencies and their partners.
Purpose-built for providers, patients, members, and stakeholders to contextualize clinical and nonclinical data, automate processes, and get actionable AI.
We chose Salesforce vs. ServiceNow and the other contenders because of the experience we were going to be able to provide with Service Cloud. And the data that we were going to be able to take action on.
Matthew PaupstVP, Global Technical Support, Crestron Electronics
Build and customize autonomous AI agents to support employees and customers 24/7. Set up your Service Agent fast with prebuilt templates, or customize with low-code. Define clear security guardrails and when to seamlessly escalate to human reps.
Meet customers on their preferred channels, like voice, chat, SMS, and more. Automatically route work items to the most available and qualified queues, agents, or even Einstein Bots to help customers more effectively.
Improve efficiency and scale quickly by automating frequent and complex processes. Fast-track work between people and departments by coordinating interrelated, multiteam processes into a single, streamlined workflow.
Run your entire sales process, from territory planning, to deal inspection and forecasting, to CPQ, to partner selling, on one platform with Sales Cloud. On average, customers increase sales revenue 29%.
Get any department involved to resolve cases, even if they don't normally work in your CRM. With Slack, you can automate tasks, integrate workflows to 2k+ apps, and collaborate via text, voice, video, and screenshare.
Power the future of field service with the #1 AI CRM for field service. Optimize field teams with our best-in-class scheduling engine and access to offline data. Improve field visits with trusted AI.
Try Service Cloud free for 30 days. No credit card, no installations.
Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics — enabling companies to deliver exceptional customer service experiences.
Service Cloud is used by businesses of all sizes — across industries around the world — that require customer service and support capabilities and that are looking to streamline and enhance their customer service operations.
Service Cloud is the most complete and connected platform. Service Cloud drives agent productivity and increases customer satisfaction by connecting support tools into one easy-to-use platform that is integrated into the Salesforce Platform — which results in a unified and effective customer experience.
Customers see value in Salesforce's total cost of ownership and their ability to plan finances predictably. Investing in Salesforce guarantees continuous product updates and innovation delivered over seamless releases throughout the year; user-friendly interfaces; simplified configuration, admin, and maintenance; and access to a robust success ecosystem that includes ample free resources. Our editions are designed to minimize unforeseen additional expenses and ensure you right-size your investment based on your business's needs. For more information on pricing, visit our pricing page here.
Agentforce is Salesforce's toolkit to build and customize autonomous AI agents to support your employees and customers 24/7. Pre-built Agentforce Agents are ready to solve the tasks of their specific role out-of-the-box, reducing the time and complexity required with a custom build. You can also quickly configure any agent from scratch with existing Salesforce tools like prompts, flows, Apex, and APIs. Learn more about Agentforce Agents here.
Yes, Salesforce offers several options to integrate with a variety of ITSM solutions, inlcuding Cadalys (built on the Salesforce Platfom), Jira, SericeNow, and Aisera. Use Salesforce Data Cloud Connectors to ingest and unify data from ITSM into your CRM, solve for complex integration requirements with Mulesoft, or leverage a number of our AppExchange partners to solve for gaps your ITSM provider can’t meet.
