What exactly is Salesforce Customer 360?
What is Salesforce Customer 360?
Customer 360 is more than a CRM
It encompasses the full breadth of the Salesforce technology – including core Clouds, platform, services, and connected ecosystem.
Customer 360 is one touchpoint for multiple teams
Marketing, sales, commerce, service, and IT teams can unite on the one integrated platform.
Customer 360 provides a single, shared view of the customer
Employees are empowered to say “yes” to customers and deliver meaningful customer experiences through centralised customer data.
Customer 360 allows teams to reach their full potential
Cross-teams can collaborate from anywhere because Customer 360 lives in the cloud.
Customer 360 keeps your customers in focus
Customer needs become easy to predict with data knowledge of your customers’ history, interests, and even frustrations.
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