Salesforce Blog — Helpful articles about AI, data, and CRM

AI Agents Are Smart — Knowing When To Step Aside Makes Them Smarter

The difference between a smooth agent-to-human handoff and a dead end? It’s how well an AI agent preserves context, maintains continuity, and empowers the right human to take over.

Pastel illustration of diverse people surrounding a giant computer monitor, representing "team work."

Employees crave order. We’ve heard this firsthand from our global customers. Instead of forcing people to leave their workspace and hunt down answers, why not deliver an experience where AI brings them the right insights at the right time?

Jody Farrar

Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM empowers businesses to create limitless digital labor with autonomous agents.

5 characteristics of agentforce companies

Lisa Lee

By prioritizing agentic AI like Agentforce, innovative companies are rewriting the rules of work, innovation, and scale.

An image of a woman and an AI agent standing together

Patrick Stokes

A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes.

Photo of a man holding up a badge that says Certified Professional / Salesforce AI certification

Dana Calleja

Climb the Agentblazer levels and earn the new Agentforce Specialist Certification.

Editors' Picks

1

LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong

Patrick Stokes
2

We Launched an Agent Across Our Site — Here’s What We Learned

Lisa Lee
3

All About Trailhead, Salesforce’s Free Online Learning Platform

Andy Bergman

Featured Series

Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

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How to increase sales: A woman uses a tablet.

Marcus Chan

Boosting your sales can drive significant revenue, paving the way for business expansion, innovation, and enhanced customer service.

Sales reps reading a sales playbook with a checklist and a magnifying glass

Niraj Kapur

Help your team succeed with the sales plays they need to close every deal.

Featured Voices

Today's investments in digital automation are laying the groundwork for a future where agents and robots converge in ways that reshape how work gets done.

Lisa Lee

AI changes our understanding of responsibility for decisions and actions gone wrong.

Lisa Lee

A digital workforce of intelligent AI agents augments your human workforce, and transforms the way work gets done.

Ruthie Miller

With this guide, you can become a unicorn business, no matter what industry you're in.

Lisa Lee

Browsing and searching puts the onus on users to find what they need on your site. What if the website came to them?

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Featured Series

Small Business

Learn how small businesses can use AI and other tools to improve operations and stay one step ahead of larger competitors.

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An illustration of a businessman and business woman shaking hands with four bubbles over their heads representing data, CRM, AI, and strategy.

Kristie Poon

An ever-changing world requires adaptation and continuous growth. Here’s how small and medium-sized businesses are reacting to AI, automation, and the future.