Gain a 360-degree view of customers by activating Foundations with your existing CRM, free. Access the powerful AI capabilities of Agentforce and discover key features in Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Data Cloud — Cloud—all at no cost.
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Start with our Salesforce Foundations Quick Look on Trailhead or take the full Foundations Learning Path to learn more. You can also see Foundations demos and more at Dreamforce on Salesforce+.
When you’re ready to set up Foundations, follow our setup guide.
Yes, Foundations is a $0 add-on that gives your org access to more functionality. Limits and terms do apply, including:
To add Foundations to your account, access Your Account through the Salesforce Foundations Set Up homepage. Simply log into your account, go to Set Up, and select Salesforce Foundations in the Set Up menu. Then click “Add via Your Account.”
Learn more about setting up your account and managing user access.
To access everything Foundations has to offer, you’ll need to check out with the following SKUs:
Note: The license quantity should match the number of user licenses your org currently has (including platform licenses, Restricted Use Licenses).
If you activated Foundations prior to December 17, 2024, you'll want to add the newest "Salesforce Foundations - Entitlements - Flex Credits" sku to your account to have access to both Sales and Service Agent skills. To do this, navigate to “Set Up,” select “Salesforce Foundations,” and then click “Add via Your Account” to access product selection. There you can select “Salesforce Foundations - Entitlements” to add it to your cart. Complete the checkout process to activate Agentforce Sales and Service Agents in your account.
Next, head back to Trailhead to build your first Agent!
Credits are consumed based on the work an agent performs to complete a request. This gives you more flexibility in assigning agent tasks and acknowledges that some tasks are lighter lifts than others, which will be reflected in the usage rate. You can also use the Agentforce ROI Calculator to calculate the return on investment when using Flex Credits with an agent. Learn more.
Check here to see if your org edition is currently compatible with Foundations.
Availability varies by region. Reach out to your account executive for more details.
If you receive a checkout error or have questions, reach out to your account executive to learn more.
Once you add the required Foundations products, Data Cloud will be automatically provisioned. Salesforce admins will need to perform additional setup steps to activate the other feature sets.
Once you’ve activated Foundations on your account, browse free extended trials of 25+ top apps on AppExchange. Contact these partners directly and reference Salesforce Foundations to get access to your free trial.
