Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Wiley sees 213% return on investment with Salesforce.
Learn how the publisher implemented Agentforce to cut costs and boost productivity.
Customer Story
OpenTable boosts customer service with Agentforce.
See how the company boosts productivity for service reps with AI agents and Service Cloud.
Customer Story
Saks elevates luxury shopping with unified data and AI Service Agents.
See how Agentforce will boost service agent productivity to deliver luxury shopping experiences.
Customer Story
Kawasaki Engines substantially boosts CSAT scores with Salesforce.
See how unifying data improves team productivity, customer satisfaction, and AI effectiveness.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Air India delivers effortless, world-class service with Einstein.
Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story
Turtle Bay Resort elevates hospitality with AI-driven personalization.
Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.
Customer Story
Wyndham books faster with Data Cloud, increasing revenue per agent.
Unified customer profiles help hotel owners and service agents personalize guest experiences.
Customer success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Fisher & Paykel elevates service to match the luxury of its products.
Find out how the premium appliance brand has increased productivity while delivering more human-centric customer experiences.
Customer Story
Holmes Murphy is leading the way for next-gen insurance agencies.
See how this independent insurance agency transformed with automation and uses connected data to maximize efficiency and ROI.
Customer Story
Air India delivers effortless, world-class service with Einstein.
Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story
Neolait creates product descriptions in minutes with AI.
Learn how Einstein 1 Commerce helps the agribusiness write user-friendly content and improve productivity.
Customer Story
Susan G. Komen® helps 600% more patients with Health Cloud.
Discover how the breast cancer organization consolidates patient data for rapid, personalized support.
Customer Story
Baptist Health gets proactive with care using Data Cloud.
Learn how the healthcare provider turns disparate data into a complete patient view at scale.
Customer Story
Mascoma Bank uses data to understand customers’ needs and preferences.
Learn how this mutual bank increases operational efficiency and improves customers’ financial wellness with the Einstein 1 platform.
Customer Story
AAUM breaks silos and decreases membership acquisition costs by 50%.
See how AAUM engages their global alumni with a personalized portal and dynamic outreach.
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
Algo cuts service call times by 80% with Einstein 1 Service.
Discover the telecom company’s plan for smarter customer support using AI-generated insights.
Customer Story
Grammarly increases plan upgrades by 80% with sales and marketing AI.
Lead scoring and insights-driven AI enhance sales and marketing trust for smoother selling.
Customer Story
World Champions, the Texas Rangers score big with a 360-degree view of operations data.
See how the MLB club uses data to increase operational efficiency, revenue, and fan loyalty.
Customer Story
Create fans for life. See how the AFL is growing engagement.
Find out how the AFL is growing the game and fan engagement using CRM + AI + Data + Trust.
Customer Story
Turtle Bay Resort elevates hospitality with AI-driven personalization.
Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.
Customer Story
UNLV reduces support wait times 80% and raises enrollment 10.6%.
See how UNLV boosted student enrollment and support without extra work for its staff.
Customer Story
Inter boosts ROI 20x with the perfect banking offer.
Learn how Brazil’s first digital bank is leading the way toward personalized banking.
Customer Story
Ennube sends 5,600% more prospect emails with Einstein 1 Sales.
Learn how AI saves Ennube time writing and proofreading with generated sales content.
Customer Story
BACA Systems works at the cutting edge with generative AI.
Learn how the company powers business success using Einstein 1 Sales to boost efficiency.
Customer Story
Ponce Bank enhances experiences with a 360 degree view of customers.
See how unifying data from 54+ systems into one builds smarter, deeper, trusted relationships.
Customer Story
Iron Mountain achieves peak productivity with Einstein AI
Learn how generative AI suggests replies and articles to help agents resolve more cases.
Customer Story
Crexi saves its sales reps 5 hours a day with Sales AI.
Learn how Crexi’s sales team focuses 80% of its time on customers when AI takes on admin tasks.
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