Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
SharkNinja speeds up service with Agentforce’s instant answers.
Digital labor serves up order updates, troubleshooting tips, and personalized support 24/7.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives.
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
Customer Story
1-800Accountant will resolve 70% of inquiries with Agentforce.
A limitless digital workforce will provide accurate answers to tax questions around the clock.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Fisher & Paykel delivers luxury service at scale with Agentforce.
Self-service rates will soar to 65% with Agentforce-guided troubleshooting from unified data.
Customer Story
AAA Washington provides fast, always-on support with Agentforce.
AI agents will act on unified member profiles to dispatch personalized roadside help at scale.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how Agentforce & Data Cloud help them build meaningful connections at scale.
Customer Success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Crowley Maritime Navigates Climate Action with Salesforce Net Zero Cloud
Crowley is the first US-based shipping company to implement Net Zero Cloud to track and analyze carbon emissions.
Customer Story
Ponce Bank enhances experiences with a 360 degree view of customers.
See how unifying data from 54+ systems into one builds smarter, deeper, trusted relationships.
Customer Story
Iron Mountain achieves peak productivity with Einstein AI
Learn how generative AI suggests replies and articles to help agents resolve more cases.
Customer Story
Crexi saves its sales reps 5 hours a day with Sales AI.
Learn how Crexi’s sales team focuses 80% of its time on customers when AI takes on admin tasks.
Customer Story
Automation serves up 25% more sales activity for Grubhub.
Learn how the company delivers on smarter, more strategic selling with one platform for sales data.
Customer Story
George Mason University boosts student satisfaction and enrollment with automation.
Learn how the revamped student experience led to a 9% increase in high school applications.
Customer Story
Wonolo agents decrease handle times 20% with AI-generated replies.
Learn how AI instills confidence in employees and customers to find the right answers.
Customer Story
PenFed helps members achieve dreams with AI and omni-channel support.
PenFed agents have more time to help 2.9 million members achieve their goals with automation and chat.
Customer Story
Putting drivers first: Pirelli gets proactive with data
Sustainable, efficient, and customer-first – all in a day’s work for this leading manufacturer.
Customer Story
Army JTNC builds an engagement platform to support B2G interactions.
See how government is connecting and driving adoption of the new tools being offered within the DoD.
Customer Story
ReserveBar uncorks ecommerce scalability to sell 150K product SKUs.
Learn how ReserveBar sells and delivers fast for 3,500 partners with Commerce Cloud.
Customer Story
Sunnova redefines renewable engergy delivery.
Learn how the energy services provider uses automation to accelerate the transition to clean energy.
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