Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
SharkNinja speeds up service with Agentforce’s instant answers.
Digital labor serves up order updates, troubleshooting tips, and personalized support 24/7.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives.
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
Customer Story
1-800Accountant will resolve 70% of inquiries with Agentforce.
A limitless digital workforce will provide accurate answers to tax questions around the clock.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Fisher & Paykel delivers luxury service at scale with Agentforce.
Self-service rates will soar to 65% with Agentforce-guided troubleshooting from unified data.
Customer Story
AAA Washington provides fast, always-on support with Agentforce.
AI agents will act on unified member profiles to dispatch personalized roadside help at scale.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how Agentforce & Data Cloud help them build meaningful connections at scale.
Customer Success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
John Lewis builds trusted relationships with data and AI.
Learn how John Lewis put customers first by centralising its data.
Customer Story
Snapology of Lehi sets itself up for success with Salesforce Starter.
See how this small business accelerates growth with Starter, the complete CRM suite.
Customer Story
Stronger customer connections help astara increase turnover by 300%
astara boosts lead conversion and customer loyalty by 30% with Einstein 1.
Customer Story
Hosket Ulen uses Salesforce to boost their customer experience.
See how Hosket Ulen used technology to become a better partner for their clients and carriers.
Customer Story
NASA’s strategy is an example of how to keep the mission relevant.
NASA shows agencies how to connect with top talent, increase engagement, & strengthen relationships.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
H.R. Owen puts luxury in every touchpoint with Salesforce
Prestigious car retailer creates lifetime value with automated workflows and Customer 360.
Customer Story
Vindis Group puts customers in the driver’s seat with Automotive Cloud
Car retailer retains competitive edge with personalized, customer-focused experiences
Customer Story
Schneider Electric unlocks sales opportunities with Salesforce
Learn how Schneider Electric unlocks sales opportunities with Salesforce Signature Success Plan.
Customer Story
From 6 systems to 1: Cruise drives efficiency and boosts productivity
Learn how Salesforce experts helped Cruise, the driverless rideshare company, transform in four months.
Customer Story
Casey’s personalizes messaging 30x faster with real time data.
Learn how one Midwest staple earns more customers for life with unique and relevant journeys.
Customer Story
Don’t wait years for results. See how Ford is reinventing itself fast.
Reinventing your business doesn’t have to be slow. See how Ford went from 0 to 60 with Salesforce.
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