Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
SharkNinja speeds up service with Agentforce’s instant answers.
Digital labor serves up order updates, troubleshooting tips, and personalized support 24/7.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives.
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
Customer Story
1-800Accountant will resolve 70% of inquiries with Agentforce.
A limitless digital workforce will provide accurate answers to tax questions around the clock.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Fisher & Paykel delivers luxury service at scale with Agentforce.
Self-service rates will soar to 65% with Agentforce-guided troubleshooting from unified data.
Customer Story
AAA Washington provides fast, always-on support with Agentforce.
AI agents will act on unified member profiles to dispatch personalized roadside help at scale.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how Agentforce & Data Cloud help them build meaningful connections at scale.
Customer Success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
How Orlando City SC uses data to understand and reward its fans.
Learn how a fully integrated mobile app can deliver deep customer insights and tailored experiences.
Customer Story
Want Happy Customers? Learn from the Southwest Airlines® Employee-First Mindset.
See what the U.S.’s most traveled airline did to upgrade its employee experience to first class.
Customer Story
SmartRent Delivers Seamless Property Management with Salesforce
Learn how SmartRent's adoption of a CRM platform led to a banner year
Customer Story
L'Oréal creates unique beauty experiences with a data-driven approach.
Learn how L'Oréal is building the future of beauty from a century of data.
Customer Story
Mindbody optimizes its view of the customer.
See how Mindbody leveraged Premier Support to optimize their view of the customer.
Customer Story
The City of Grande Prairie embraces digital-first customer service.
Discover how one city modernized its customer experience.
Customer Story
How FOX Sports transformed event production operations.
The sports channel uses Salesforce to create a single view of its customers.
Customer Story
Proactive, personalized expertise helps KONE deliver innovation faster
Learn how working with a Technical Account Manager helped deliver innovation faster.
Customer Story
Salesforce helps Humu make work better for everyone.
Humu is focused on making work better for everyone with some help from Salesforce Essentials.
Customer Story
How small business ICS+ experienced big wins in productivity.
Learn about the steps ICS+ took to slash manual tasks and give time back to its employees.
Customer Story
Ovation Medical
The company's new portal improved customer experiences and freed up sales to focus on new business.
Customer Story
Priority Health Creates Personalized Experiences with Salesforce.
Learn how Priority Health partnered with Professional Services to accelerate digital transformation.
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