Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Wiley sees 213% return on investment with Salesforce.
Learn how the publisher implemented Agentforce to cut costs and boost productivity.
Customer Story
OpenTable boosts customer service with Agentforce.
See how the company boosts productivity for service reps with AI agents and Service Cloud.
Customer Story
Agentforce resolves 83% of visitor issues on the Salesforce Help site.
Learn how Agentforce delivers instant expertise and reduces human escalations by 50%.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Air India delivers effortless, world-class service with Einstein.
Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story
Turtle Bay Resort elevates hospitality with AI-driven personalization.
Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.
Customer Story
Wyndham books faster with Data Cloud, increasing revenue per agent.
Unified customer profiles help hotel owners and service agents personalize guest experiences.
Customer success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
UNLV reduces support wait times 80% and raises enrollment 10.6%.
See how UNLV boosted student enrollment and support without extra work for its staff.
Customer Story
Inter boosts ROI 20x with the perfect banking offer.
Learn how Brazil’s first digital bank is leading the way toward personalized banking.
Customer Story
Ennube sends 5,600% more prospect emails with Einstein 1 Sales.
Learn how AI saves Ennube time writing and proofreading with generated sales content.
Customer Story
BACA Systems works at the cutting edge with generative AI.
Learn how the company powers business success using Einstein 1 Sales to boost efficiency.
Customer Story
Crowley Maritime Navigates Climate Action with Salesforce Net Zero Cloud
Crowley is the first US-based shipping company to implement Net Zero Cloud to track and analyze carbon emissions.
Customer Story
Ponce Bank enhances experiences with a 360 degree view of customers.
See how unifying data from 54+ systems into one builds smarter, deeper, trusted relationships.
Customer Story
Iron Mountain achieves peak productivity with Einstein AI
Learn how generative AI suggests replies and articles to help agents resolve more cases.
Customer Story
Crexi saves its sales reps 5 hours a day with Sales AI.
Learn how Crexi’s sales team focuses 80% of its time on customers when AI takes on admin tasks.
Customer Story
Automation serves up 25% more sales activity for Grubhub.
Learn how the company delivers on smarter, more strategic selling with one platform for sales data.
Customer Story
George Mason University boosts student satisfaction and enrollment with automation.
Learn how the revamped student experience led to a 9% increase in high school applications.
Customer Story
Wonolo agents decrease handle times 20% with AI-generated replies.
Learn how AI instills confidence in employees and customers to find the right answers.
Customer Story
PenFed helps members achieve dreams with AI and omni-channel support.
PenFed agents have more time to help 2.9 million members achieve their goals with automation and chat.
Customer Story
Putting drivers first: Pirelli gets proactive with data
Sustainable, efficient, and customer-first – all in a day’s work for this leading manufacturer.
Customer Story
Army JTNC builds an engagement platform to support B2G interactions.
See how government is connecting and driving adoption of the new tools being offered within the DoD.
Customer Story
ReserveBar uncorks ecommerce scalability to sell 150K product SKUs.
Learn how ReserveBar sells and delivers fast for 3,500 partners with Commerce Cloud.
Customer Story
Sunnova redefines renewable engergy delivery.
Learn how the energy services provider uses automation to accelerate the transition to clean energy.
Customer Story
Rossignol brings the magic of the mountains to more people with AI.
Learn how the iconic sports and lifestyle brand uses Einstein 1 to build stronger connections and drive sales with personalized interactions on every channel.
Customer Story
Sandy Alexander drives faster CRM adoption with Salesforce Starter.
See how Salesforce Starter went from a proof of concept to a source of truth for Sandy Alexander.
Customer Story
One platform, more wishes: Make-A-Wish harnesses data to change lives.
See how it increases transparency and collaboration, and helps grant more wishes to children battling critical illnesses.
Customer Story
YETI works fast to immerse shoppers in cool online experiences.
YETI increase mobile conversion rates 63% YOY by building a guided, immersive online storefront for consumers to browse its drinkware products.
Customer Story
Williams-Sonoma, Inc., builds lifelong customer journeys with data.
See how Williams-Sonoma, Inc. uses AI + data + CRM to engage consumers at every stage of life.
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