Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
SharkNinja speeds up service with Agentforce’s instant answers.
Digital labor serves up order updates, troubleshooting tips, and personalized support 24/7.
Customer Story
Agentforce helps Big Brothers Big Sisters of America change more lives.
Data-driven recommendations from AI agents make it easier to find the right mentor for each kid.
Customer Story
1-800Accountant will resolve 70% of inquiries with Agentforce.
A limitless digital workforce will provide accurate answers to tax questions around the clock.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Fisher & Paykel delivers luxury service at scale with Agentforce.
Self-service rates will soar to 65% with Agentforce-guided troubleshooting from unified data.
Customer Story
AAA Washington provides fast, always-on support with Agentforce.
AI agents will act on unified member profiles to dispatch personalized roadside help at scale.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how Agentforce & Data Cloud help them build meaningful connections at scale.
Customer Success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Sunnova redefines renewable engergy delivery.
Learn how the energy services provider uses automation to accelerate the transition to clean energy.
Customer Story
Rossignol brings the magic of the mountains to more people with AI.
Learn how the iconic sports and lifestyle brand uses Einstein 1 to build stronger connections and drive sales with personalized interactions on every channel.
Customer Story
Sandy Alexander drives faster CRM adoption with Salesforce Starter.
See how Salesforce Starter went from a proof of concept to a source of truth for Sandy Alexander.
Customer Story
One platform, more wishes: Make-A-Wish harnesses data to change lives.
See how it increases transparency and collaboration, and helps grant more wishes to children battling critical illnesses.
Customer Story
YETI works fast to immerse shoppers in cool online experiences.
YETI increase mobile conversion rates 63% YOY by building a guided, immersive online storefront for consumers to browse its drinkware products.
Customer Story
Williams-Sonoma, Inc., builds lifelong customer journeys with data.
See how Williams-Sonoma, Inc. uses AI + data + CRM to engage consumers at every stage of life.
Customer Story
One platform, more wishes: Make-A-Wish harnesses data to change lives.
See how it increases transparency and collaboration, and helps grant more wishes to children battling critical illnesses.
Customer Story
Pacific Clinics increases client referrals by 300% with automation.
Learn how Pacific Clinics automates patient onboarding to address high demand.
Customer Story
Currys’ omnichannel experience wows customers with Salesforce.
Find out how the UK’s electrical retailer of choice took omnichannel to the next level.
Customer Story
Breitling puts sustainability in the spotlight with Salesforce
Luxury watchmaker, Breitling, tracks and manages emissions at every touchpoint with Net Zero Cloud.
Customer Story
Robert Kraft's pro sports powerhouse notches its next big win.
Kraft Sports & Entertainment enters a new era with a single view of its 6 million fans.
Customer Story
Santander UK sets up businesses for global success with Salesforce.
Bank sets more businesses up for global success with personalized advice on international trading.
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